FRENCH SELECTION (FS)
French speaking Hotel Reservations Executive
Location: Central London
Salary: £35,000 per annum
Ref: 765CA
To apply using our preferred format, please visit French Selection website (see below), go to the vacancies page, and search job reference: 765CA
Website: www.french-selection.co.uk
A prestigious luxury hospitality group with iconic hotels in the UK and continental Europe. The company is renowned for its exceptional service and distinctive guest experiences.
Main duties:
To manage reservations enquiries and bookings for luxury hotel properties while providing a seamless and memorable experience for international clients.
The role:
- Handle incoming room reservations in French and English
- Deliver a first-class guest experience with attention to detail and warmth
- Maximise room revenue through effective cross-selling and up-selling strategies
- Maintain detailed knowledge of multiple hotel properties, offers, and packages
- Liaise with internal departments to ensure smooth guest journeys
- Represent the brand professionally via phone, email, and online channels
The candidate:
- Fluent in French and English (spoken and written)
- Previous experience in hospitality, reservations, hotels or customer service preferred
- Confident communicator with a warm and professional approach
- Organised, detail-oriented, and comfortable working in a fast-paced environment
- High standard of personal presentation and interpersonal skills
- Proficient with Microsoft 365; knowledge of hotel CRM/reservations systems is an advantage
The salary: £35,000 per annum