Lounges are special places, made so by the brilliant people who run them. As Assistant Manager, you'll support the General Manager to maintain excellence across the team, delivering 14 great shifts to ensure every customer leaves happy. You will support the daily operations of the Lounge, including rotas, team engagement, and customer feedback. Your standards will be high, but your approach will be unique to you. You'll be involved in driving sales, team retention, training, customer service, and maintaining high standards. You aim for your Lounge to be the go-to place for the local community. This role is demanding but rewarding, and you know you've got this.
Ideal Candidate:
* Likely an existing Assistant Manager, Deputy Manager, or Supervisor with experience in restaurants, bars, cafes, or coffee shops.
* Experience working in a bar environment with serving freshly made food and drinks.
* Passionate about hospitality and a talented people manager with a knack for spotting talent.
* Driven and persistent in overcoming challenges.
* Good literacy skills and attention to detail for reporting on KPIs.
* Excellent communication skills to build rapport and trust.
* Self-motivated, able to work at pace with minimal supervision under pressure.
* Strong knowledge of sales building, forecasting, reporting, recruitment, HR, and NPS.
Benefits:
* Overtime pay for hours worked over contracted hours.
* Staff food on every shift.
* 50% off food and drinks (including alcohol) from day one across all three brands: Lounge, Cosy Club, and Brightside.
* Paid breaks.
* 28 days holiday (including Bank Holidays), pro-rata.
* Enhanced maternity and paternity pay after 2 years of service.
* Exclusive staff events like Loungefest.
* Competitions and incentives, including trips.
* Company pension scheme.
* Long service awards.
* Pay management via Wagestream.
* Support from the Licenced Trade Charity.
* Opportunities for personal development and career growth.
* Achievable bonuses.
* Tips shared equally based on hours worked.
* Christmas and Boxing Day off.
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