Overview
At TJX Companies, a Fortune 100 company and the world's leading off-price retailer, we value diversity and collaboration. We offer opportunities for growth and development, an associate discount, 401(k) match, medical/dental/vision coverage, tuition reimbursement, and other perks in a supportive work environment where open communication is encouraged.
Responsibilities
* Serve as the primary architect for the ServiceNow platform
* Lead the architecture and design of solutions across ServiceNow modules (ITOM, ITBM/PPM, HRSD, etc.)
* Partner with enterprise and solution architects to design end-to-end solutions spanning multiple platforms
* Develop an understanding of TJX's global business strategies and contribute to application rationalization & modernization roadmap
* Develop reusable frameworks, reference architectures, and design templates
* Support the publication and communication of strategic technology standards and roadmaps
* Define and evolve the enterprise ServiceNow platforms architecture and roadmap
* Promote DevOps, CI/CD, and cloud-native practices across enterprise solutions
* Lead high-level design, integration patterns, and performance/scalability best practices
* Ensure adherence to platform best practices and security
* Define and enforce architectural governance processes and design review boards
* Stay abreast of new ServiceNow product offerings and emerging technologies
Technologies & Qualifications
* Architect
* CI/CD
* Cloud
* CMDB
* DevSecOps
* DevOps
* Flow
* IaaS
* Support
* ITSM
* PaaS
* REST
* SOAP
* Security
* ServiceNow
* TOGAF
* AI
* Azure
* 8+ years of overall IT experience
* 5+ years in enterprise architecture or solution architecture
* Proven track record of designing and implementing large-scale, enterprise-level systems across multiple domains
* 5+ years of ServiceNow platform architecture and solution design experience
* Strong understanding of enterprise architecture principles and frameworks (e.g., TOGAF, Zachman)
* Strong understanding of cloud computing concepts and foundational cloud skills (IaaS, PaaS, SaaS)
* Experience with DevSecOps practices and CI/CD pipelines
* Ability to bridge business and technology to translate strategic objectives into actionable architecture roadmaps
* Expertise in ServiceNow core components (Service Catalog, Workflow, Flow Designer, Integration Hub, CMDB)
* Strong understanding of ITSM, ITOM, CSM, GRC, or other key ServiceNow modules
* ServiceNow Certified Technical Architect (CTA) certification
* ServiceNow Certified System Administrator certification
* Certified Implementation Specialist (CIS) certification
* Experience with integration design patterns and technologies (Event Driven, REST, SOAP)
* Strong leadership, communication, and stakeholder influencing skills
* Bachelors and/or masters degree in computer science, Computer Engineering, or related field, or equivalent experience
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