Showroom Team Leader
£30,000 - £32,000
Bury St Edmunds
As a Showroom Team Leader you will have a full understanding of the sales cycle, you will be experienced and confident in targeting, engaging and qualifying potential customers.
You will support the Showroom Manager with sales, customer service and resolving issues as and when required. You will manage your own leads as well as monitoring the Sales Advisors workloads. You will also be required to conduct face to face showroom appointments with customers.
You will ensure the team deliver exceptional levels of service to new and existing customers through coaching, monitoring and performance management.
Additional responsibilities
* Answering incoming sales calls
* Making outbound calls to our customer database
* Creating quotations, processing payments, arranging deliveries, and providing outstanding aftersales service
* Providing advice on suitability, sizing, pricing whilst showcasing a natural flair for interiors
* Updating the CRM system with relevant client information and daily activity
* Arranging samples to be dispatched
* Welcoming customers to the showroom and building relationship with clients, ensuring a professional and friendly welcome is always received
* Problem resolution
* Handle customer complaints
* Guide the sales team in closing sales
* Assist with new starter inductions and training
Skills required
* Experience in a sales environment
* Experience in the luxury goods market (desirable)
* Knowledge of interiors (desirable)
* Extremely well organised and able to prioritise tasks
* Enthusiastic and hands on this is a busy, fast-paced company
* Self-motivated with the ability to inspire those around you
* Strong customer focus
* Excellent communicator
* Minimum of 3 years sales experience
* Must have experience in using a CRM
* Familiar with Microsoft office
What we offer:
* A great place to work with a friendly and welcoming team
* Competitive salary package.
* Employee assistance program.
* Competitive holiday allowances with the option to buy holiday.
* Enhanced parental leave.
* Company pension.
* Healthcare cash plan provided by Simply Health.
* Employee and friends and family discount on Quorn Stone products.
* Employee wellbeing initiatives with Mental Health First Aiders available across the business.
* 2 volunteering days each year.
Working hours
37 hours per week, with 2 days off, this will include weekend working.
Please contact myself Fraser on 01733 306030 or email if the role as Showroom Team Leader is of interest to yourself.
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