The provided job description contains a lot of valuable information but is somewhat repetitive and could benefit from improved formatting and organization for clarity and engagement. Here is a refined version:
Job Description
* Ensure all guests are attended to promptly and professionally, without delay.
* Update regular guest details using Guest History.
* Action all diary events, flags, and specials.
* Pass on guest mail, messages, and parcels promptly.
* Coordinate with Housekeeping regarding rooms and lost property.
* Be fully aware of the daily worksheet and ensure its proper use.
* Ensure all account postings are accurate and produce necessary paperwork.
* Perform an accurate cashiering balance at the end of each shift.
* Maintain security procedures according to policy.
* Report safety hazards immediately.
* Handle all complaints promptly and efficiently.
* Attend meetings and training sessions as scheduled.
* Perform other duties as requested by the Front Office Manager.
* Provide a warm welcome to all callers and guests.
* Complete audit tasks as per the Night Auditor's checklist.
* Answer all incoming calls promptly.
* Distribute reports and handle cash and credit transactions with related paperwork.
* Assist staff inquiries and seek help when needed.
* Process wake-up calls and ensure proper shift handovers.
* Report any shift issues to the Front Office Manager.
* Follow property policies on grooming, conduct, safety, and emergency procedures.
* Perform additional tasks such as conference setup and cleaning as required.
Qualifications
* Fluent in English
* Open-minded with the ability to work with diverse cultures
* Problem-solving skills and follow-up capability
* Proactive, guest-oriented, ambitious, polyvalent
* Previous Front Office experience
* Good listening skills
Additional Information
Benefits include:
* Training and development programs
* Discount card for worldwide Accor hotels
* Complimentary UK hotel stays (subject to T&C)
* Meals on duty
* Uniforms and dry cleaning
* Recommend a friend scheme
* Employee Advisory Service
* Partner discounts (Europcar, Merlin Entertainment, etc.)
#J-18808-Ljbffr