The Company:
* Medical Devices Manufacturer
* Cutting edge technology.
* Well respected business with excellent reputation for service and delivery.
* Invests in staff development.
* Agile and progressive business which is moving with the times.
The Role of the Customer Service Representative
* Functions as customer service contact for all customers who receive delivery of stock from the UK and Ireland.
* Processing of all orders in a timely and professional manner, including logistics aspects of the role i.e. picking/packing orders
* Respond to customers' requests for literature and materials support.
* Processing of the company's customer complaints and product returns in compliance with company procedures and US FDA and international regulatory requirements for medical devices.
* Assist and provide customers with technical assistance when required.
* Build sustainable relationships with customers and company Territory Managers through open and interactive communication.
* Identify and assess customers' needs to achieve satisfaction.
1. Welcome Email / New Customer Call / Follow ...