We are looking for a General Manager to join our amazing Hospitality team. We are looking for an individual who has a real passion for the Hospitality industry, is keen to be collaborative and takes pride in their work. Every interaction is an opportunity to create a lasting impression, and we’re looking for a talented individual who strives to exceed expectations at every turn.
As the General Manager, you will play a critical role in ensuring smooth and efficient operations. In partnership with the Chef Manager, you will interact and lead with SMEs to ensure end-to-end delivery of exceptional client experience. You will be responsible for overseeing various operational functions, managing a team and implementing strategies to improve operational effectiveness. Lead the team in the right direction with charisma, collaboration and motivation, upholding standards and influencing the right outcomes.
We are a leading business in the catering industry, known for our innovative and obsessed approach, exceptional service, and authentic and delicious culinary offerings. We pride ourselves on delivering memorable workplace dining experiences across multiple locations, catering to a diverse clientele. Our team is passionate about food and dedicated to providing top‑notch service.
As a member of the team, you will have access to a supportive and inclusive work environment that encourages growth and celebrates diversity. Investing in your development and providing ongoing training will ensure that you have the skills and knowledge to thrive in your role while maintaining a healthy work‑life balance.
Job Description
* In partnership with the Chef Manager, assist in working as One Team, projecting a willing and helpful attitude to colleagues and clients – maintaining a positive and collaborative work environment.
* Cross‑skill in all areas of the business such as Reception Services, Micro Market management, MOD Bar, Hospitality & Culinary.
* Manage the day‑to‑day operations of the location, ensuring the team meets the needs of the location and WSH.
* Maintain strong client relationships.
* Responsible for all operations and escalations within the operations team, leading as a connection point between all areas.
* Achieve financial targets agreed with the client within the budget and monitor the work of the location team. Analyse financial data to identify areas for food improvement and implement cost‑saving measures.
* Control food and beverage costs by accurately forecasting needs, minimising waste, and maximising product utilisation.
* Hold regular team meetings to communicate targets, required standards, company and client information.
* Conduct market research to identify food trends, customer preferences, and competitor offerings.
* Collaborate with the management team to develop seasonal offers, retail and hospitality that reflect culinary trends, customer preferences and dietary restrictions.
* Support the development of Hospitality brochures and event offers.
* Develop and evolve client services at the location, regularly adjusting improvements as needed.
* Monitor customer feedback and produce an action plan based on the results, responding promptly and professionally to feedback, striving to resolve any issues effectively.
* Train and mentor team members on exceptional customer service, and health and safety processes. Provide ongoing feedback and performance evaluations to motivate and develop team members.
* Ensure all food is presented and served in line within WSH standards, using innovation in the method and style of presentation and food service.
* Recruit appropriately skilled employees, assess employee performance, meet their training needs including monitoring any poor performance and taking appropriate steps to rectify.
* Ensure all Health & Safety and Food Safety policies, procedures and protocols are adhered to and due diligence with all accidents reported to Management.
* Conduct Food Safety and Health and Safety Risk Assessments and ensure that all standards and procedures with regard to Hygiene and Safety are established and maintained in line with the SOPs.
Qualifications
* Successful Hospitality and culinary background, within a managerial position
* Microsoft Office applications including SharePoint, Forms, One Drive, Outlook, etc.
* Strong knowledge of Health & Safety management
* Innovative and inspiring ideas for uplifting experiences
* Create a professional working environment for the team ensuring that company standards are maintained and that Client expectations are met
* Excellent organisational skills and ability to plan ahead
* Excellent communication and negotiation
* Excellent mentoring skills
* Financially and commercially astute
* Analytical approach to problem solving
Additional Information
For almost 20 years, for every client, in every location (whether that’s an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve.
We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.
Our drive and belief in our people means that we always strive to supercharge our team’s careers. ‘Better’ is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us.
Join us, and be part of the food revolution!
Interested? Even if you don’t meet all requirements, we’d like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential.
We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio‑economic backgrounds.
BaxterStorey is committed to encouraging equity, diversity, and inclusion (ED&I) among our workforce and aim for our workforce to be truly representative of all sections of society, and for each employee to feel respected and able to give their best. To support our commitment to this we have set ourselves an ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality’.
BaxterStorey Values
ALWAYS VISIONARY
We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail.
Wholeheartedly Positive
We are upbeat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people.
CREATIVELY COLLABORATIVE
We embrace our differences to push creativity and we work together to be better.
FOREVER CONSCIOUS
We work together as a team to lead by example, protecting the planet and supporting local communities.
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