Please note this role requires you to pass Security Check clearance. For further information, please see 'Selection process details'. Do you want to shape one of the largest ServiceNow implementations in Europe? Do you want to use your skills to solve complex problems at a scale that supports millions of people? If so, come and join us as a Senior ServiceNow Developer. You will join a team within DWP working on the largest government installation of ServiceNow within Europe. You will be responsible for ensuring the development meets standards and requirements within ServiceNow across multiple feature teams, acting as an initial point of contact for technical guidance within the team(s). Our product delivery unit is driven by the desire to enable our colleague's interactions with the digital environment to be as seamless and painless as possible, and act as an enabler to the departments primary purpose of supporting 20 million people every day to help them to find work and save for their future. The platform currently supports circa 120,000 colleagues across the multiple ServiceNow modules and applications, exposing us regularly to a wide range of different challenges and opportunities within the ServiceNow ecosphere. The focus is on technical excellence, ensuring development delivered by feature teams is secure, performant and aligned to both user needs and Product Delivery Unit standards. The role contributes to shaping how development is approached, supporting colleagues across disciplines and helping teams deliver confidently at scale. Working as part of a multidisciplinary delivery team, the role contributes to the full ServiceNow Development Lifecycle across one or more products. This includes providing specialist technical input to help define solutions, support delivery against the roadmap and ensure configurations remain robust and secure within a complex enterprise environment.
Responsibilities
* Deliver new configuration and functionality to the ServiceNow Production instance in line with the DWP Software Delivery Lifecycle and DWP Place roadmap.
* Complete stories assigned or escales blockers to ensure that development is completed to expected standards and are delivered within timescales.
* Manage the technical progression of more junior developers within your reporting line.
* Perform technical reviews of other developers work and provide any required guidance.
* Line management of other developers.
* Creating and maintaining documentation.
* Working to the Delivery Manager you will be an intrinsic part of the ServiceNow Product Delivery Unit, working alongside other members of the feature team and DWP internal teams and end user communities.
* Provide a technical steer and assessment of initiatives that enhance the ServiceNow offering within the department, whilst also ensuring the stability and integrity of the system performance, alongside accessibility and security compliance.
Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high‑volume, seasonal and high‑peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non‑disabled people. For more details please go to .
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