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Operations Coordinator (Customer Service), Nottingham
Client: CitySprint
Location: Nottingham, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Reference: a84fda928ce8
Job Views: 2
Posted: 23.05.2025
Expiry Date: 07.07.2025
Job Description:
Operations Coordinator (Customer Service)
Operations Coordinator | Nottingham | Permanent
Salary: £25,771
Shifts: Between 07:00 am - 7:00 pm
Hours: 40 hours per week, Monday - Friday
Benefits and Perks:
* Impressive holiday allowance that increases with your years of service.
* Additional day off for your birthday to celebrate in style.
* Death in Service allowance to support your loved ones in tragedy.
* Enhanced Maternity and Paternity leave to spend crucial moments with your new-born.
* Complimentary day of annual leave for family milestones like graduation or moving home.
* Access to a health and wellness program.
* Enjoy discounts and rewards through ‘Medicash Perks at Work’.
* Participate in the ride to work scheme to stay fit and save money.
* Interest-free season ticket loans after one year of service.
CitySprint aims to be the UK’s leading courier service provider, dominating the same-day service market. We invest in our people, service, and customer experience to be more responsive and capable than ever before.
We are committed to our values and vision, seeking a top-notch Operations Coordinator to support our growth and improvement.
This is where YOU come in!
CitySprint has an exciting opportunity for an Operations Coordinator. We seek a superstar who enjoys coordinating team activities to ensure a streamlined operation, delivering excellent service for customers and colleagues.
You will build strong relationships with staff and clients in the Service Centre and beyond, acting as the go-to person who designs and delivers effective operations with couriers and suppliers.
Main Responsibilities:
* Answer phone lines promptly and professionally
* Arrange collections, transit routes, and deliveries
* Input event tracking for all bookings and in-transit consignments
* Liaise with Operations and Imports departments to meet SLA transit times
* Provide customers with updates on exceptions or issues
* Request and enter PODs from relevant agents
* Report discrepancies to Managers
* Provide quotes to customers upon request
* Monitor the Service Centre emails
* Work with suppliers to ensure a high-quality customer experience
Ideal Candidate:
* Some experience in dispatching vehicles or vehicle allocation
* Respectful and professional in all interactions
* Prompt and appropriate response to customer and supplier needs
* Ensure timely collection and delivery of jobs
* Handle client queries effectively and communicate outcomes clearly
* Proactively suggest improvements to service delivery
* Skilled listener with empathy and understanding of customer relationships
* Self-motivated and able to work independently
The successful candidate will undergo a DBS check as part of the recruitment process. Conditional offers depend on a satisfactory DBS check.
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