We have a fantastic opportunity for a Client Data & Reporting Manager to join our team in Accrington on a full-time, permanent basis.
The successful candidate will lead the Client Data and Reporting team to ensure accurate, timely, and proactive management of the FTS client invoicing and reporting processes. This will be achieved through continuous team development, documented standard operating procedures, and a structured review framework of all relevant processes and systems.
Key Responsibilities
1. Own and effectively manage the client invoicing and reporting requirements across all client accounts.
2. Establish and manage relationships with key client contacts to facilitate smooth invoicing processes and prompt query resolution.
3. Lead, develop, and support the Client Accounts team to ensure they have the necessary skills, knowledge, processes, and systems for accurate and timely invoicing in line with client contractual requirements.
4. Oversee the taxi permits and white ticket process to ensure permits are issued, recorded, managed, and charged appropriately, and that white tickets are processed efficiently to ensure timely supplier payments.
5. Collaborate with the First Central finance teams to produce period-end accounts, manage client accruals/provisions, and analyze variances where required.
6. Work with First Central finance (AP) to develop and manage a robust aged debt and credit control process for timely payment of client invoices.
7. Develop and maintain a good understanding of contract terms and service level agreements for all clients, including rate cards.
8. Manage the onboarding of new clients, including credit checks and account setup as per FTS T&Cs.
9. Drive efficiency through continuous improvement of processes, procedures, and documentation.
10. Conduct root cause analysis of queries and use data insights to recommend business improvements.
11. Coordinate with the Systems team to ensure systems are fit for purpose and capture any required changes through the change management process.
12. Support Client Account Managers and attend client contract review meetings as needed.
13. Assist in future tenders by providing relevant data and pricing analysis.
Skills and Experience
1. Experience in leading and developing teams.
2. Experience with continuous improvement methodologies and a solution-focused approach.
3. Experience working within a matrix organization.
4. Ability to analyze and interpret complex data sets and present information through dashboards and reports.
5. Intermediate to advanced skills in Microsoft Excel and Power BI reporting.
6. Strong organizational, interpersonal, and communication skills.
7. Knowledge of invoicing, accounting, and finance processes, including credit control.
8. Strong commercial awareness and exceptional attention to detail.
9. Experience in creating Standard Operating Procedures and process flow maps.
10. Industry knowledge such as rail, taxi, or road transportation is desirable.
11. Degree level education is desirable but not essential.
12. AAT qualifications are desirable but not essential.
Rewards & Benefits
* Health benefits including Simply Health & Smart Health at no cost, covering optical, dental, virtual GP, mental health support, nutrition, and fitness advice.
* Access to a platform offering discounts on high street brands and supermarkets.
* Discounted train travel for employees and their families after 6 months of service, plus a free bus pass.
* Cycle to work scheme.
* 25 days of holiday plus bank holidays.
* Pension scheme and opportunity to buy discounted First Group shares.
* Flexible working arrangements.
We prioritize physical and mental wellbeing through various health initiatives and provide 24/7 access to our Employee Assistance Programme.
At First Bus, we are committed to diversity and inclusion. We welcome applications from all backgrounds, recognizing that diverse perspectives enrich our organization.
Applicants should be aware that background checks are part of our recruitment process.
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