The role
We’re now looking for a motivated Account Handler with a New Business focus, based from our Tunbridge Wells office to join us here at Darwin Clayton – part of the Jensten Group. Darwin Clayton is a specialist, multi-award‑winning insurance broker, specialising in arranging tailored insurance solutions for a wide range of contractors, including cleaning contractors, facilities management companies, and electrical contractors.
Responsibilities
* Providing customer service excellence to existing clients and new clients.
* Handling renewals, mid‑term adjustments, claims notifications, collecting premiums and all other client queries.
* Maximising cross‑selling and up‑selling opportunities.
* Ensuring compliance with local procedures, customer service standards and external compliance regulations, e.g. FCA & Consumer Duty.
* Assisting in team performance by regular communication with colleagues and manager to establish and raise concerns and provide solutions.
About you
You’ll have excellent communication and written skills with a keen eye for detail. You will be the type of person who has excellent customer service skills, and you can expect fantastic career progression, training & development within the role and Insurance Industry in general, with the opportunity to step‑up when needed/ gain team leading experience. You will also be or have:
* Insurance background (Commercial ideally).
* Experience as an Account Handler handling new business, with a progressive background (ideally).
* Drive and genuine passion to learn and develop within Insurance.
* Good attention to detail and can multi‑task, updating relevant systems and admin.
* Excellent telephone manner, being able to network & build working relationships easily.
* Ability to work without supervision and prioritise/organise own workload.
* Ability to work under pressure and to deadlines.
* Cert CII qualified or working towards (ideally).
* Acturis systems knowledge & experience (ideally).
Rewards & Benefits
When you join us, you can expect a supportive culture and an attractive range of rewards and benefits including:
* Competitive salary with an annual pay review and bonus scheme.
* 27 days annual leave (includes a day off for your birthday and another for a religious holiday of your choice) + bank holidays.
* Hybrid working options once settled into the role.
* Auto enrolment into our excellent pension scheme (5% employer matched contribution).
* Flex‑benefits – a range of flexible benefits to choose from, that are most important to you.
* Group Life Assurance cover – a massive X4 of salary.
* 3 months maternity, paternity & adoption leave all fully paid.
* Professional qualification study support relevant to your role and career.
* Perks at work – amazing discounts on cinema tickets, meals out, luxury items etc.
* Holiday purchase scheme – up to 5 days annually.
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