Title: Client Account Manager
Location: Witham, Essex
Salary: £29,000 - £32,000 per annum
Days/Hours of work: Monday - Friday, 9am-5pm
Benefits
* Onsite parking
* 23 days holiday + bank holidays
* Annual reviews
* Great progression opportunities and training
* Company socials
The company
Our client is a well-established and growing organisation with a strong commitment to delivering exceptional customer service. As a Client Services Process Manager, you will play a key role in supporting operational excellence and driving continuous improvement across the client services function. Working closely with internal teams, you will help ensure seamless service delivery, maintain strong client relationships, and identify opportunities to enhance performance and efficiency. You will also contribute to process optimisation, compliance, and the adoption of best practices, supporting the ongoing development and success of both the team and the wider business.
Duties
* Act as the main contact for client accounts, building strong relationships
* Lead client meetings and oversee account performance
* Resolve service issues and maintain high service standards
* Identify opportunities to improve client experience and grow accounts
* Support the Client Services Manager in achieving team goals
* Work with internal teams, advisors, and surveyors to ensure timely delivery
* Coordinate site visits and manage logistics and access requirements
* Oversee quotations and ensure accurate processing of client instructions
* Manage bespoke client needs and deliver against expectations
* Identify inefficiencies and support process improvements
* Monitor performance and report insights to senior management
* Maintain accurate records and ensure compliance with policies and standards
* Support audits, projects, and wider operational activities as required
What We’re Looking For
* Previous experience within account management or a client focused role
* Excellent communication and relationship building skills
* Strong organisational skills with the ability to manage multiple priorities
* A strategic mindset with the ability to identify improvements
* Confidence in analysing performance data and providing insights
* A collaborative team player with a strong focus on client service
Office Angels is an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
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