Overview
Here at GXO, we're looking for an Oceans Export Supervisor to play a key role in our 4PL Control Tower, managing complex, multi-modal transport operations and ensuring service excellence for a nominated customer account. This is a full-time permanent position. Based on our British Salt contract working from our transport control tower in Nottingham. You'll be working Monday to Friday, covering the hours of 09:00 till 17:00. However, some flexibility is required, this is logistics after all!,
* Lead and manage the daily operations of the Control Tower team, ensuring smooth execution of international transport schedules.
* Act as the primary point of contact for customer issue resolution, handling queries and complaints professionally.
* Monitor financial performance and prepare monthly KPI reports for customer review meetings.
* Coordinate with carriers and service providers across road, ocean, and air freight to maintain cost-effective and compliant operations.
* Drive process improvements and support customer-specific projects to enhance service delivery.
Are you passionate about international logistics? Do you thrive in a fast-paced, customer-focused environment? Ready to lead a team that delivers exceptional global supply chain solutions?, Proven experience managing and developing a team within a logistics or transport environment.
* Strong background in international transport operations, with ocean export experience essential.
* Excellent communication skills and the ability to build strong relationships with customers and stakeholders.
* High attention to detail, strong organisational skills, and a proactive, problem-solving mindset.
* Proficiency in Microsoft Office 365 and familiarity with logistics systems such as TMS, WMS, SAP.
GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team - energetic, innovative people of all experience levels and talents who make GXO a great place to work. GXO is an equal opportunity employer. We celebrate, support and thrive on diversity and are committed to creating an inclusive environment for all employees. We believe that diversity and inclusion in our business is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. We are an Armed Forces friendly organisation and Disability Confident Leader as part of the Disability Confident Scheme (GIS) and actively welcome applications from people with disabilities.
* We're looking to offer a salary of up to £37,500 per annum, and 25 days annual leave (plus bank holidays). A company sponsored pension scheme, life assurance and death in service.
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