Field Service Engineer – Robotics & Lab Automation
Location: Cambridgeshire & surrounding areas (Remote-based) Type: Permanent | Salary: Circa £55,000 + Travel + Benefits Contact: darryl.fordhamrgs-global
Are you a hands-on engineer with a passion for robotics, automation, and solving real-world technical problems? We’re hiring a Field Service Engineer to support advanced lab automation systems across the UK and Europe.
This role suits someone who thrives in customer-facing environments, enjoys travel, and has a knack for diagnosing and fixing complex electromechanical systems — especially within biotech or life sciences settings.
Key Responsibilities
* Install, calibrate, and maintain robotic and automated lab equipment at customer sites
* Troubleshoot mechanical, electrical, and software-related issues
* Deliver technical support and training to end users
* Collaborate with software engineers and internal teams to deploy updates and upgrades
* Document service visits, manage spare parts inventory, and contribute to technical knowledge base
* Build strong relationships with clients through proactive communication and support
* Mentor junior engineers and contribute to service excellence initiatives
* Support pre-sales activities including technical demonstrations and client consultations
* Provide feedback to R&D and product teams to improve system performance and reliability
* Ensure compliance with health & safety and regulatory standards during installations and service visits
* Perform preventive and breakdown maintenance across 2–3 client sites per week
Working Hours & Travel
* Standard hours: Monday to Friday, 9am–5pm
* Remote-based contract with travel across Cambridgeshire and nearby regions
* Occasional international travel may be required for senior roles
What We’re Looking For
* HNC, apprenticeship, or degree in mechanical, electrical, or electromechanical engineering
* Ideally 2+ years’ experience in field service, technical support, or lab automation (5+ years for senior level)
* Background in biotech, life sciences, or lab instrumentation preferred
* Strong problem-solving skills and ability to work independently
* Excellent communication skills — both technical and customer-facing
* Valid UK driver’s license
Desirable Experience
* Robotics, lab instrumentation, or industrial automation
* HVAC, firmware, or communication protocols (TCP/IP, RS232)
* Experience with PLC systems, motion control, or vision systems
* Familiarity with GxP environments and documentation standards
* Multilingual skills (European languages) are a plus
Why Apply
* Work with cutting-edge technology in life sciences and automation
* Full training provided with ongoing technical development
* Join a team that values technical excellence, customer success, and continuous learning
* Competitive salary, travel perks, and career development opportunities
* Be part of a growing international service team with a strong reputation in lab automation
* Opportunity to shape the future of robotics in diagnostics, pharma, and biotech