Job Description
Fleet Management Customer Service Associate - English and German Speaking \n\nLiverpool\n\nSalary - £26,227.50\n\nAre you ready to help transform the way people experience customer service for some of the world's leading brands? From mobility and consumer goods to industrial technology and energy solutions, we deliver smart, reliable support that improves lives across the UK and around the globe. \nAs our team continues to grow in Liverpool, we're looking for a passionate and dedicated Fleet Management Customer Services Associate to support one of our key campaigns.\n\nKey Responsibilities:\n\nProactively make outbound calls to qualify leads and complete customer registrations\n\nMaintain consistent and professional communication with clients and key stakeholders\n\nRespond to customer inquiries with efficiency, professionalism, and empathy\n\nIdentify customer needs and provide accurate, knowledgeable product or service guidance\n\nRecommend tailored solutions that align with individual customer requirements\n\nBuild rapport and foster strong, long-lasting customer relationships\n\nEnsure customer data is captured accurately and maintained to the highest standard\n\nActively contribute to team performance and overall campaign success\n\nConsistently meet or exceed personal and team-based performance targets\n\nWhat We're Looking For:\n\nBackground in the automotive industry, ideally with experience in parts, products, or catalogues\n\nA genuine passion for delivering outstanding customer service\n\nFluency in both English and German, with strong written and verbal communication skills\n\nDemonstrated experience in supporting both internal and external customers\n\nSelf-motivated, driven, and focused on achieving results\n\nA strong team player with a collaborative mindset\n\nConfident using digital tools, smartphones, and mobile applications\n\nSolid IT skills, with proficiency in standard PC applications and systems\n\nA goal-oriented attitude with a strong desire to succeed and grow\n\nBrook Street NMR is acting as an Employment Agency in relation to this vacancy