We're looking for a proactive and commercially driven Account Manager to join our growing SME team, managing a portfolio of small and medium business accounts to maximise growth, strengthen relationships, and deliver an exceptional customer experience.
As an Account Manager, you'll take full ownership of a portfolio of SME business accounts, building trusted relationships and ensuring every customer is trading to or above their potential. You'll act as a strategic partner to your clients, identifying opportunities to grow volume and improve profitability.
Interested? Take a look at the below to understand what you'll be doing in your role:
Managing and developing a portfolio of SME accounts to achieve growth and profitability targets.
Conducting regular account reviews, including pricing and volume analysis, to maximise performance.
Building strong, long-term relationships through regular calls, virtual meetings, and site visits.
Proactively identifying sales opportunities and promoting Evri's full range of services, including Next Day, International, and new product offerings.
Preparing detailed reports on account performance, highlighting opportunities, risks, and action plans.
Collaborating with internal teams to deliver seamless service to customers.
Monitoring churn and working to retain and grow customer accounts.
Ensuring all CRM data is accurate and up to date to support business reporting and forecasting.
Handling customer issues or complaints effectively, maintaining high standards of service.
Supporting marketing campaigns and promotions to drive engagement and cross-sell opportunities
Still interested? Great news! Here are the core capabilities we are looking for:
Proven experience in Account Management, ideally within logistics, delivery, or e-commerce.
Strong understanding of commercial performance, operational cost, and profitability (P&L).
Excellent communication and negotiation skills, both written and verbal.
High proficiency in Microsoft Excel, Outlook, and CRM systems.
The ability to work independently, managing your own workload and targets.
Strong analytical and problem-solving skills with great attention to detail.
At Evri, we know we only grow if our people do too. That's why we're committed to building a truly inclusive and diverse workplace where everyone can bring – and be – their whole authentic selves. We're on a journey to better represent the customers we serve around the UK. We're committed to removing barriers and ensure that each person at Evri is valued for who they are, and what they bring to our business.
We are Evri. Where everyone is welcome
We're excited for the future. Let's deliver it together.
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