Despatch Assistant (2212)
Salary: £13,880 per annum
Location: Brookfield Farm, Farway Common Road, Honiton, Devon, United Kingdom, EX14 9SU
Area: Income Generation
Contract: Fixed Term Contract, 1 July 2026 – 15 January 2027
Working Hours: Part Time, 21 hours over 5 days (core 09:00–16:00, Monday‑Friday). Flexibility for occasional evening and weekend work may be required.
The Donkey Sanctuary is an international animal welfare organisation, offering care and protection to donkeys worldwide. Our vision is a world where every donkey has a good quality of life, and our mission is to improve the lives of donkeys every day. We will achieve this by transforming the lives of donkeys in need worldwide by fostering greater understanding, collaboration and support, and by promoting lasting, mutually life‑enhancing relationships.
About You
* Outstanding customer service skills.
* Excellent organisational skills.
* Able to multi‑task whilst maintaining a high level of accuracy and attention to detail.
* Proficient IT skills (Word, Outlook and Excel).
* Able to work as part of a team and on own initiative.
* Previous experience in retail and/or a despatch working environment.
* Full valid UK driving licence.
About The Role
* Assisting with unloading and stocking of trading items, and accurately receiving in deliveries.
* Assisting with picking and despatching of goods to supporters, the Gift Shop, and to Donkey Assisted Activities (DAA) sites and international centres.
* Moving stock electronically in Open Logistics from main warehouse to relevant recipients across the charity.
* Packing receipt letters, merchandise, literature packs, etc., for posting.
* Delivering and collecting mail to and from TDS sites and offices, and assisting with the franking of the outgoing post, ensuring post is despatched daily.
* Assisting with information/order enquiries from our supporters on the Customer Relationship Management (CRM) system and updating the system where appropriate.
* Assisting the Despatch Manager and wider Commercial team to ensure accurate stock checks are performed.
Benefits
* Competitive pension.
* Life assurance.
* 31 days holiday (including Bank holidays), rising to 34 with each full year of service.
* Wellbeing team.
* Recorded Pilates classes.
* Long service awards.
* Healthshield plan, including reimbursement of some medical expenses up to specified limits per membership, offers, discounts and cashback on shopping, travel and entertainment from participating outlets and access to a 24/7 GP and counselling service.
* Free parking.
* Subsidised restaurant and shop on main site.
The Donkey Sanctuary is a Disability Confident Employer.
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