Passionate About Housing? Become Our Next Home Ownership Advisor
Are you passionate about delivering exceptional customer service and supporting leaseholders? At NCHA, we’re looking for two Home Ownership Advisors to join our Home Ownership team. This is your chance to play a key role in helping us provide high-quality services to leaseholders across a geographically dispersed patch.
We have two exciting opportunities available: one full-time role (35 hours per week) and one part-time role (14–21 hours per week). Both positions are fixed-term contracts running until January 2027, giving you the chance to make a real impact.
Did you know NCHA was officially ranked as one of the UK’s best places to work?
This year, we were officially ranked as such by Great Place to Work UK, as well as being classed as one of the Best Workplaces for Wellbeing™, and the Best Workplaces for Women™ of 2024. Take a look at our working life, benefits, and values, to see why 77% of our colleagues say it is a great place to work.
What you’ll do
* Be the main point of contact for leaseholders, offering expert advice on lease-related matters.
* Manage a patch of leasehold properties and oversee shared ownership applications.
* Liaise with estate agents, solicitors, and customers to support assignments and repossessions.
* Monitor service charge budgets, prepare leaseholder accounts, and manage arrears with the Customer Accounts team.
* Investigate lease breaches, process permissions, and stay up to date with leasehold legislation.
* Work with Property Services and leaseholders to set and review sinking funds.
What you’ll have
* Strong knowledge of housing practices and experience with freehold, leasehold, and shared ownership.
* Excellent communication skills and a passion for outstanding customer service.
* A curious mind with great attention to detail and sound judgment.
* Confidence using Microsoft Office and document-sharing platforms.
* A valid UK driving licence and access to a vehicle.
Why NCHA?
We’re committed to making our communities a great place to live. You’ll join a supportive team that values integrity, customer care, and continuous improvement. Our benefits include:
* 35-hour working week as standard.
* Generous annual leave with options to buy or sell days.
* Wellbeing support including healthcare cash plan, counselling helpline, and discounts on travel and shopping.
Ready to apply?
Don’t miss this opportunity to join a team that makes a real impact.
Apply now and tell us how your experience and values align with ours.
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