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Customer service apprentice

Bicester
Getting In
Service
Posted: 22h ago
Offer description

What do you want to search? Keyword Apprenticeship Type Location


Customer Service Apprentice

, Apply From: 10/07/2025


Learning Provider

Delivered by STRAIGHT A TRAINING LIMITED


Employer

VALDA ENERGY LIMITED


Vacancy Description

Day-to-day responsibilities:

* Answer customer queries through various channels promptly to enhance the customer service experience
* Patiently listen to customers to address their concerns
* Accurately record and logs interaction with customers and updates account information
* Work with management to maintain best practices for effective communication with customers
* Maintain knowledge of updated company processes and policies
* Meet regularly with team leader to give feedback to help improve customer service, response time and the staff experience
* Willing to learn to apply company policy and process to customer solutions
* Support the company’s ‘one team’ culture


Key Details


Vacancy Title

Customer Service Apprentice


Employer Description

Valda Energy is a fast-growing energy supplier, challenging the existing marketplace with a leading, tech-led, and customer-focused successful solution. We are passionate about innovation and challenging the status quo to deliver exceptional service and solutions to our customers. Driven by the desire to do right by all our stakeholders, we recognise that our people are our greatest asset. Our culture and employee environment are always evolving, from the introduction of new benefits to leading structured training opportunities, and of course frequent social events! At Valda Energy, you can be assured that you will be supported to be your best and be welcomed in to form part of our friendly team.


Vacancy Location

UNIT 11 TALISMAN BUSINESS CENTRE BICESTER OX26 6HR


Wage Frequency

Custom


Number of Vacancies

3


Vacancy Reference Number

1000330553


Key Dates


Apply From

10/07/2025


Closing Date For Applications

2025-08-01 23:59:59


Interview Begin From


Possible Start Date

2025-09-01 00:00:00


Training


Training to be Provided

* Level 2 Customer Service Practitioner apprenticeship programme
* The apprenticeship training will be provided through online learning
* Training and development will take place in the workplace
* Functional skills in maths and English (if required)


Learning Provider

STRAIGHT A TRAINING LIMITED


Skills Required

Communication skillsAttention to detailCustomer care skillsProblem solving skillsAdministrative skillsAnalytical skillsTeam workingNon judgementalPatience

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