Job Title: IT Support Analyst
Location: Hertfordshire (Hybrid 2-3 days per week in the office. It is expected to be office based during the first 2 weeks)
Salary: On Application
Hours: Monday - Friday 9 am - 5 pm
Benefits:
15% Contributory Pension (10% Employer, 5% Employee)
26 days holiday plus bank holidays, and a day off for your birthday
Discretionary Bonus Scheme & Annual salary reviews
Paid sick leave & Digital GP 24/7
Private Health Insurance, Critical Illness Insurance & Dental Cover
Income Protection
Enhanced maternity, paternity and shared parental leave
Menopause support
Paid Carers leave
Charity Day
Employee Assistance Programme
Cycle2work Scheme
Benefits Hub; large selection of?employee discounts, rewards and?perks across?a number of?brands,?restaurants, holidays and "away"?days.??About our client and the role of IT Support Analyst:
Our client is a fast-growing financial services provider who put their colleagues and customers at the heart of everything they do. They are built on strong values with a collaborative culture, with a strong focus on inclusivity, integrity and innovation.
They have an exciting opportunity for an IT Support Analyst to perform 1st, 2nd and 3rd line support functions, being the first point of contact for all technical queries. The role will involve supporting hardware, software and network issues via telephone and being onsite, using remote tools and service desk support. You will be liaising with key Outsourced Service Providers and maintain iTIL functions.
Responsibilities for the role of IT Support Analyst:
Provide day-to-day IT support across the business, including laptops, mobiles, tablets, meeting room technology, and executive/board-level support
Manage and update support tickets using the SolarWinds CMS system while delivering a high standard of customer service
Set up, configure, deploy, and support PCs, laptops, printers, and mobile devices
Procure IT equipment, maintain stock levels, track IT assets, and manage ethical e-waste disposal
Support, contribute to, and lead IT projects as required
Promote cyber security awareness and training, working closely with the Senior Security & Cloud Analyst to resolve security incidents
Administer Azure AD / Active Directory, Microsoft Exchange and SharePoint, and create application packages via Intune
Create and maintain IT documentation, processes, and procedures, ensuring adherence to IT policies
Deliver IT training, including new joiner inductions and ongoing user training
Support and mentor junior team members through knowledge sharingExperience and skills required for the role of IT Support Analyst:
3-5 years' experience in an IT support role
Microsoft (or similar) certifications are desirable
Strong technical knowledge of Microsoft technologies, including Office 365, Windows 11, Intune, MS Defender, Exchange, SharePoint, and Active Directory / Azure AD
Knowledge of the UK banking or financial services environment
Experience supporting mobile devices (Apple and Android) and CRM systems, preferably Microsoft Dynamics
Ability to prioritise workload, work independently, and remain self-motivated
Strong analytical and problem-solving skills, with the ability to identify business risks and escalate appropriately
Excellent communication and relationship management skills, able to explain technical issues to both technical and non-technical users
High attention to detail with a proactive, can-do attitudeFor more information regarding the role of IT Support Analyst please contact us
Stellar Select is acting as an employment agency and is a corporate member of the REC.
Due to a high volume of applications, we will only contact you if your application has been successful. We aim to contact all successful contacts within two business days