Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers—amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility—our people are energized problem solvers who take pride in how the work we do changes the world for the better.
We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you, we would love to have you join us!
Job Description
Fiix is on a mission to build better maintenance teams by connecting customers to the tools, resources, and technology they need to join the future of maintenance. We help our customers drive better outcomes with easy-to-use, AI-driven maintenance software, an open ecosystem, pre-built integrations, and the industry expertise they need for maintenance success.
Rockwell Automation acquired Fiix in December 2020. Our relationship with Rockwell gives us access to more resources, connections, and expertise in the industrial automation space while maintaining our individuality and creative freedom as a high-growth SaaS company. This acquisition allows Fiix to offer our employees the best of both worlds.
As an Implementation Consultant, you will help our clients implement and adopt the Fiix CMMS throughout their organization through onsite and remote consultation sessions. You will train clients' employees on product functionality, communicate information about the implementation process, and guide and support our clients through each project milestone until successful launch of their new software is achieved.
In our team, you'll work on challenging projects, develop your expertise, and pursue leadership within and outside your role. Plus, there are many opportunities to make an impact! Take paid time off to volunteer in your community, join an employee resource group, or mentor other Fiixers. Whether you work remotely or in our office, we're committed to ensuring that the Fiixer experience is the best!
You will report to the Manager located in Canada.
Responsibilities:
1. Be a sole or primary contact for clients during the implementation phase of their journey.
2. Help clients maximize the use of our technology, encourage end-user adoption, minimize "time to value," and support expansion over time.
3. Engage with clients to understand their requirements, identify success factors, develop solutions, and configure the CMMS accordingly.
4. Manage client expectations, identify risks, document key decisions, and control scope, quality, and timelines.
5. Develop and deliver client training, including creating training materials.
6. Assist with data collection, loading, and configuration.
7. Create client reports, dashboards, KPIs, and widgets.
8. Support system integrations between Fiix and ERP systems.
9. Record project progress and store artifacts in a central repository.
10. Collaborate on best practices within the team.
11. Assist in training new Implementation Consultants.
12. Travel up to 40% of the time.
13. Measure success through customer feedback, usage metrics, and team contributions.
Qualifications:
* Bachelor's Degree required.
* 1+ years of experience in software implementation, SaaS, or CMMS software preferred.
* Experience in Maintenance and Reliability industry is a plus.
* Experience translating customer requirements into solutions.
* Project management experience, including developing work-breakdown structures and managing plans.
* Valid driver's license and passport.
* Proficiency in German and English.
What We Offer:
Our benefits include mindfulness programs, volunteer paid time off, donation matching, Employee Assistance Program, wellbeing initiatives, and access to professional development resources, among others.
We are committed to diversity and inclusion. If you're excited about this role but your experience doesn't align perfectly with every qualification, we encourage you to apply. You might be the perfect fit for this or other roles.
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Our hybrid policy expects employees to work at least Mondays, Tuesdays, and Thursdays at a Rockwell location unless out of the office for business reasons.
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