Freight Forwarding Operations Coordinator
Location: Shipley, West Yorkshire
Salary: Open for discussion depending on experience
Job Type: Full Time / Permanent
An established and well-regarded freight forwarding business is seeking an experienced Operations Coordinator to join its Agency / Imports team. This role is key to maintaining high service levels for overseas agents and import clients while supporting internal sales and operational teams.
Key Responsibilities:
Manage day-to-day communication with overseas agents and import customers
Handle customer queries via phone and email, including shared inbox management
Obtain rates and prepare quotations and service options
Process bookings and maintain accurate records using CargoWise and internal systems
Liaise with customers, suppliers, subcontractors, and overseas partners
Prepare, check, and issue shipping documentation, including Bills of Lading
Ensure accuracy of data entry and compliance with operational procedures
Proactively resolve operational issues and customer queries
Support internal sales teams by delivering a high standard of operational service
Required Experience:
Previous experience in freight forwarding operations (import/export)
Strong customer service and relationship management skills
Confident IT skills; CargoWise experience highly regarded
WR Logistics are the #1 recruitment partner for all vacancies in the logistics industry. We recruit in the UK & USA for permanent jobs.
WR is acting as an Employment Agency in relation to this vacancy.
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