If you are passionate about customer service and you enjoy helping people who are in financial difficulties, then we would love you to be part of our Recoveries Team As a successful candidate, you will have an excellent opportunity to join our award-winning company that can offer great career progression opportunities.
Working week
Shift patterns between our operational hours of Monday - Friday, 8.00am - 6.00pm, Saturday, 9.30am pm (you will be required to work every alternative Saturday).
Total hours per week: 37.5 hours a week
Expected duration
17 Months
What will the apprentice be doing?
CRS is an award-winning, innovative UK Debt Collection Agency who are working on behalf of some of the largest UK financial insurance and utility companies.
Your duties and responsibilities include:
* Working within a high-volume inbound contact centre, showing ownership and accountability, offering solutions to help and benefit customers
* Maintain high service standards and continually improve the service to customers
* Work well within a dynamic team environment
* Negotiate, investigate and resolve issues whilst proactively seeking solutions
What training will the apprentice take and what qualification will the apprentice get at the end?
* Customer Service Practitioner Level 2 Apprenticeship Standard
* End Point Assessment
* Level 2 Functional Skills in maths and English
* Delivery method and location of training to be confirmed
What is the expected career progression after this apprenticeship?
Career progression includes Team Leader and Team Management. Progression may be available to the right candidate on successful completion of the apprenticeship.
Desired skills and personal qualities
* Communication skills
* IT skills
* Attention to detail
* Confident telephone manner
* Excellent Customer Service
* Excellent listening skills
* Good problem solver
* Dedicated
* Hard working
* Confident individual
* Team player
* Enthusiastic & self motivated
* Able to work in a busy role
* Remain calm under pressure
* Flexible & Proactive
Qualifications
* GCSE or equivalent English (Grade A* - C / desirable
* GCSE or equivalent Maths (Grade A* - C / desirable
Things to consider
The role offers an uncapped bonus scheme. 5% employee pension contributions. Breakfast provided twice a week. Free onsite Parking. Access to Employee assistance programme. Given a day off on your Birthday
Job Types: Full-time, Apprenticeship
Pay: £20,319.00 per year
Work Location: In person