Responsibilities
* Defining the vision and roadmap for the CX platform, balancing immediate delivery needs with long-term system integrity. Owning platform standards components, patterns, interaction principles, and accessibility and evolving them as the product ecosystem grows.
* Co‑owning the platform with Engineering aligning on quality, feasibility, and what “done” looks like for shared components.
* Establishing and enforcing the design engineering contract specifications, tooling, and workflows that reduce ambiguity and increase build fidelity.
* Driving adoption of the platform across teams making it the default way of building, not an optional layer.
* Creating clear contribution models enabling teams to extend the system while maintaining quality and consistency.
* Partnering with Lead and Principal Designers supporting them in applying the platform and shaping it through real delivery needs.
* Running cross-cutting critique connecting platform standards to shipped work and closing the loop between system and reality.
* Identifying patterns emerging across teams and codifying them into reusable components and standards.
* Maintaining a high bar for craft ensuring components, documentation, and system usability are clear, usable and reliable.
Qualifications
* Experience defining and leading a design system at scale across multiple teams and products.
* A strong systems mindset able to think in abstractions, relationships, and long-term structures.
* A track record of driving adoption and influencing behaviour across teams without formal authority.
* Strong partnership with Engineering, grounded in shared ownership and mutual respect.
* Experience working across multiple product areas, balancing competing needs while maintaining coherence.
* Deep understanding of accessibility as a practice embedded into systems.
* Ability to articulate the value of platform work in terms of delivery speed, quality, and risk reduction.
* Clear, structured communication across designers, engineers, and senior stakeholders.
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