Applications & Systems Analyst – Hybrid (i54 or Westerham) ‑ Permanent, Full Time
Responsibilities
* Support and enhance enterprise applications, ensuring stability, performance and alignment with business requirements.
* Provide daily support for EMEAA ERP systems (EFACS8, Sage 300, Sage 200, Fourth Shift); maintain system stability, resolve issues and ensure business continuity across core applications.
* Participate in an out-of-hours support rota to meet business needs when required.
* Support proof‑of‑concept activity, feasibility studies and evaluation of third‑party software and vendors.
* Contribute to end‑to‑end system and process design, integration requirements and technical specifications.
* Assist with both small and large‑scale projects, track progress, raise risks and resolve delivery issues.
* Apply IT governance processes to guarantee robust project definition, controls and delivery standards.
* Proactively understand business processes, drivers and success measures across functions.
* Translate business requirements into technical and operational solutions.
* Provide risk analysis and mitigation options for proposed solutions.
* Influence project scope and solution definition through effective communication and consulting skills.
* Identify opportunities to improve business processes and system efficiency.
* Support the development of performance metrics across IT and business teams.
* Participate in work prioritisation, estimation and roadmap planning.
Qualifications
* Two‑ or four‑year degree in Computer Science, Information Systems or equivalent experience.
* 5+ years of experience supporting and developing enterprise applications or ERP environments.
* Strong technical skills, including SQL, JavaScript, XML, SSRS and Power BI.
* Experience delivering or supporting small to large‑scale ERP implementations across regions.
* Strong analytical, problem‑solving and project management skills.
* Clear, effective written and verbal communication skills.
* Experience working with IT service management tools such as ServiceNow and Jira.
* Solution‑focused mindset with data analysis as a key component.
* Confidence managing multiple priorities in a fast‑paced environment.
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