Salary: £45,000 - 53,000 per year Requirements: Senior Account Management, Customer Success or Client Services leadership experience within SaaS or ERP environments Exposure to ERP implementation projects and services-led engagements Experience working alongside technical consultants, developers and delivery managers Strong commercial acumen around professional services quoting, scope control and contract governance Experience managing enterprise or multi-site accounts Ability to balance customer advocacy with operational reality Responsibilities: Oversee structured quotation processes aligned to scope and capacity Manage service levels and customer expectations Act as escalation point for complex customer queries Protect margin within service-based SaaS contracts Drive retention through operational excellence Lead and scale the Account Management / Customer Success function Technologies: ERP Support More: We are a leading end-to-end ERP solutions provider delivering enterprise-grade SaaS and ERP platforms into the Manufacturing, Supply Chain, Distribution and Logistics sectors. This fully remote opportunity is aimed at UK residents, where our customer function is central to our long-term strategy and growing in respect within the industry. last updated 8 week of 2026