Overview
We are looking for someone with supervisory skills and reception experience. The role involves meeting and greeting patients and relatives as the first point of contact, providing telephone coverage, admitting patients using the relevant computer systems and updating information as necessary for the duration of the patient’s stay on AMU. The role includes training and mentoring new staff, attending morning report triage meetings, and working alongside nurses and other allied professionals. We require applicants who can work all shift patterns that run over a 24-hour period, 7 days a week, 365 days a year, including early, late, night and weekend shifts.
Responsibilities
* Ensuring the reception area is well-maintained, clean and organized.
* Supporting, training, mentoring and guiding other receptionists.
* Handling phone calls, booking appointments, managing records, and potentially assisting with other administrative tasks.
* Addressing patient queries, resolving issues, and escalating complex situations when necessary.
* Ensuring data security and adherence to NHS policies and procedures.
* Ensuring patient case notes are prepared and available in a timely fashion.
* Making up patient admission packs in advance of admissions, including producing duplicate label sets, preparing wrist bands and obtaining patients case notes.
* Keeping records up to date by using IT hospital systems (PAS, Symphony, S-Drive Audit and Web-ice) in line with Trust policies.
* Filing and preparing patient case notes on discharge to support clinical coding and ensure completion by medical staff.
* Arranging follow-up outpatient appointments where appropriate.
Qualifications and Skills
* Proven experience in a receptionist or administrative role.
* Excellent communication and interpersonal skills.
* Strong organizational and time management abilities.
* Ability to work under pressure and handle difficult situations.
* Proficiency in using computer systems and software.
* Knowledge of NHS policies and procedures (often desirable).
* Friendly and enthusiastic with excellent verbal and written communication skills and IT keyboard skills; must be able to deal with sensitive/confidential issues; flexible and a team player.
About the Trust and Benefits
As part of one of the largest hospitals in the UK, AMU is a key component of the emergency service, alongside a same-day emergency care service. The Trust is a teaching and research hospital, committed to innovation, with state-of-the-art facilities and partnerships with the University of East Anglia. We welcome a diverse workforce from many backgrounds.
* Flexible working hours
* Fast Track Staff Physiotherapy Service
* Multi Faith prayer room at NNUH Colney Lane site
* Discounted gym memberships
* Excellent pension scheme and annual leave entitlement
* Wagestream - access up to 40% of pay as you earn it
* Free Park & Ride service direct to NNUH Colney Lane site
* Free 24-hour confidential counselling support
* On-site Nursery at NNUH Colney Lane
* On-site cafes offering staff discounts at NNUH Colney Lane
* Support in career development
* Flexible staff bank
* Salary Sacrifice schemes including lease cars, Cycle to Work and home electronics
Additional duties include ensuring patient case notes are prepared and available in a timely fashion, making up patient admission packs in advance of admissions, maintaining up-to-date records in IT hospital systems (PAS, Symphony, S-Drive Audit and Web-ice) and preparing clinical coding forms on discharge. If you are interested in joining our reception team and feel you could bring a positive approach to a rewarding role, AMU is the place for you. Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff. The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people living in Norfolk and surrounding areas. We are a teaching and research hospital at the forefront of innovation, home to state-of-the-art facilities such as the Quadram Institute. We collaborate with the University of East Anglia to offer teaching and placement opportunities for staff and students. We attract leading professionals from across the country, with a diverse workforce representing many nationalities.
Please note: This advertised position, which is part of occupation code 4216, does not meet the UKVI eligibility requirements for a Skilled Worker Visa. The Trust would not be able to issue a Certificate of Sponsorship for this role.
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