Overview
Operational Support Officers deliver day‑to‑day customer service and administrative support across HMCTS court and tribunal sites.
Key Responsibilities
- Progress cases through the court/tribunal system, preparing papers, files and digital records.
- Communicate with members of the public, judiciary, legal professionals and external agencies.
- Support smooth running of court proceedings, including preparing hearing rooms.
- Act as the first point of contact for court users and, where required, deal with vulnerable witnesses and their legal representatives.
Key Skills & Qualifications
- Excellent customer service skills in a service‑led, customer‑facing environment.
- Digital and administrative skills with strong attention to detail.
- Effective communication and organisational skills, able to liaise verbally and written.
- Resilience and empathy, able to handle sensitive information and situations.
- Team player, able to collaborate and work flexibly to meet business objectives.
Benefits
- Annual leave: 25 days upon appointment, increasing to 30 days after five years.
- Retirement pension scheme with choice of options.
- Extensive training and development opportunities.
- Employee networks for diversity and inclusion.
- Family‑friendly policies, flexible benefits and paid parental leave.
Equality & Inclusion
The Civil Service is committed to attracting, retaining and investing in the best talent. All backgrounds and abilities are encouraged to apply. The organisation is a disability‑confident employer.
