Job Description
Abbey View is proud to be one of 17 Paragon sites across the UK, specialising in the production of both outbound and inbound document services. Our Wymondham-based site boasts cutting-edge capabilities in printing, mailing, warehousing, and electronic data capture. We support a wide range of customer requirements with our outbound mail and inbound postal solutions.
The site is home to key operational and support functions including Production Services, Finance, and IT, all working together to deliver high-quality service and innovation to our clients.
The Opportunity
We are currently seeking a Change Management Team Leader to join our high-performing Production Support function.
This is a pivotal role responsible for leading a team of Change Coordinators, overseeing workload distribution, ensuring team performance, and supporting continuous improvement. You'll be the first point of escalation, both internally and externally, and play a key role in managing standards, process documentation, and team training.
This role offers an exciting blend of leadership, operational oversight, and client interaction – ideal for someone who thrives in a dynamic, client-focused environment.
Key Responsibilities
Operations
* Set and uphold high team standards, ensuring compliance and consistency
* Maintain thorough knowledge of change processes and production workflows
* Manage SLA adherence, job scheduling, and database ownership
* Deliver continuous improvement initiatives and support internal software evolution
* Support wider planning and scheduling efforts when needed
* Ensure quality and performance measurement against KPIs
Client Focus
* First point of escalation for client issues (internal and external)
* Maintain the highest standards of output quality and data accuracy
* Attend review meetings and support new client onboarding
* Keep clients and Account Managers informed on solutions, technical data, and mailing impacts
People Leadership
* Manage and develop a team of up to 5 Coordinators
* Conduct regular 1:1s, appraisals, and training sessions
* Monitor and manage team attendance and flexibility to ensure cover at all times
* Promote a culture of accountability, development, and high performance
Finance
* Ensure accurate and timely Management Information for audit and billing
* Support the identification of revenue opportunities through process improvements
What We’re Looking For
* Proven team leadership capability
* Logical and methodical approach to problem-solving
* Ability to work under pressure and to tight deadlines
* Excellent stakeholder engagement
* Confident with Microsoft Excel and general IT systems
* Experience in people management and coordinating team workloads
Paragon is an equal-opportunity employer, and we encourage job applications from people of all backgrounds. All qualified applicants will receive consideration regardless of gender, race, religion, age, disability, sexual orientation or marital status.
We recognise how challenging this current job market is for candidates, and Paragon Talent Solutions are therefore striving to provide the best candidate experience we can.
If you are interested in this opportunity, we kindly request that you apply via this LinkedIn advert, as opposed to sending us an email or LinkedIn direct message.
We are eager to ensure that each candidate application is considered fairly, and receives a consistent experience. Unfortunately, we cannot ensure this standard if you enquire about a role via email or LinkedIn message, as it falls outside of our established process.
Salary - £30-32K
Based on-site 5 days a week