EUC Onsite Support Professional
We are hiring a talented EUC Onsite support professional to join our team. If you’re excited to be part of a winning team, Zensar is a great place to grow your career. You will be glad you made the right choice to join us.
Job Description
* 3‑5 years of experience in supporting the onsite requirements for laptops, desktops, data‑room devices, and VIP support.
* Provide Level 2 triage and resolution for incidents, including password resets and account unlocks.
* Offer Apple and Windows device support – IMACD & desktop troubleshooting, break‑fix coordination with OEMs, and disposal support coordination.
* Provide smartphone assistance and support for mobile devices.
* Use Intune, admin portals, and remote support tools to manage devices.
* Assist users with EUC device setup and provide troubleshooting assistance as needed.
* Troubleshoot issues using remote management software.
* Apply problem‑solving and people skills to ensure swift resolution of technical issues.
* Test, troubleshoot, and diagnose computer error messages and failures.
* Escalate issues to the next level of support when necessary.
Qualifications
* Strong experience with Intune – Autopilot, software deployment, and packaging.
* Experience with ServiceNow.
* Excellent troubleshooting skills and strong communication abilities.
* Experience in VIP support.
* Ability to work in a fast‑paced environment and multitask effectively.
* Experience with Windows 11 troubleshooting and deployment.
* Proficiency with Microsoft Email, OneDrive, Teams, and AVD.
* Familiarity with strict process adherence for OS imaging and software deployment.
* Capability to test newly built laptops/desktop before hand‑off to users.
About Us
At Zensar, we’re “experience‑led everything.” We are committed to conceptualizing, designing, engineering, marketing, and managing digital solutions and experiences for over 130 leading enterprises. We are a company driven by a bold purpose: Together, we shape experiences for better futures. At the heart of our culture is ONE with Client – a set of four core values that reflect who we are and how we work: One Zensar, Nurturing, Empowering, and Client Focus. Part of the $4.8 billion RPG Group, we’re a community of 10,000+ innovators across 30+ global locations, including Milpitas, Seattle, Princeton, Cape Town, London, Zurich, Singapore, and Mexico City. Explore Life at Zensar and join us to grow, own, achieve, and learn to be the best version of yourself.
We believe the best work happens when individuality is celebrated, growth is encouraged, and well‑being is prioritized. We are an equal employment opportunity (EEO) and affirmative action employer, committed to creating an inclusive workplace. All qualified applicants will be considered without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veteran status.
#J-18808-Ljbffr