Job Description
3 months contract with a Local Authority
Job Summary:
• We are seeking a dedicated Administrative Assistant to provide vital support to an Adult Social Care team.
• You will play an integral part in ensuring the smooth day-to-day running of operations, supporting team members and acting as a first point of contact for service users, families, and professionals.
• The successful candidate will possess strong administrative, communication and organisational skills and be confident working both independently and as part of a wider multi-disciplinary team.
Key Duties/Accountabilities (Sample):
• Respond to and direct incoming telephone calls, taking accurate messages and updating the database accordingly
• Upload emails from the duty inbox to internal systems
• Handle incoming and outgoing post efficiently
• Amend staff rotas and assist with other team scheduling tasks as needed
• Provide general administrative support to senior staff including scanning, handling queries, outgoing calls, and data entry
• Maintain accurate and confidential records in line with GDPR and internal policies
• Liaise professionally with service users, carers, families, and other stakeholders
• Work collaboratively within the team to support the provision of personalised care services for adults in the community
• Ensure daily tasks are prioritised effectively in line with changing team demands
Skills/Experience:
• Proven experience working in a busy office environment
• Proficient in Microsoft Office packages, especially Outlook, Teams, Excel, and Word
• Excellent written and verbal communication skills
• Confident telephone manner with the ability to handle queries and direct calls appropriately
• Strong organisational and time management abilities
• Able to work under supervision and independently, using initiative when required
• Understanding of and commitment to GDPR, equality, and diversity policies
• Ability to prioritise conflicting workloads and remain calm under pressure
Additional Information:
• The role will begin as full-time office-based and may transition to a hybrid model (3–4 days in-office) once established.
Requirements
• Proven experience working in a busy office environment • Proficient in Microsoft Office packages, especially Outlook, Teams, Excel, and Word • Excellent written and verbal communication skills • Confident telephone manner with the ability to handle queries and direct calls appropriately • Strong organisational and time management abilities • Able to work under supervision and independently, using initiative when required • Understanding of and commitment to GDPR, equality, and diversity policies • Ability to prioritise conflicting workloads and remain calm under pressure