Hospitality Operations Manager, Skipton, £55,000 PA
Skipton, Country Estate, Events and Dining Venue
Stunning Venue, Independent Owners
Benefits include:
Salary of £55,000
Bonus Scheme
Be the driving force behind this stunning Country Estate
A real highlight on any CV
Be part of an exciting growing independent company with great expansion plans
Be part of a professional set up, no shouty chefs or disorganised structures here!!
About Our Clients Our Clients are a leading hospitality and events management company, dedicated to delivering exceptional experiences for their clients and guests within this stunning country estate.
With a reputation for excellence, our clients are seeking a talented and experienced Operations Manager to join the dynamic team and become a key member of the management team for this prestigious venue.
Position Overview We are looking for a highly skilled and motivated Operations Manager to oversee and optimise the day-to-day operations across the estates hospitality and events divisions. The ideal candidate will have a strong background in hospitality operations, event management, and general management. This role requires a strategic thinker with excellent leadership skills and a passion for delivering outstanding customer experiences.
Key Responsibilities Operational Excellence:
Develop and implement operational strategies to ensure the smooth running of all hospitality and event operations
Oversee daily operations, including staff management, stock control, and quality assurance
Continuously analyse and improve operational processes to enhance efficiency and guest satisfaction
Ensure compliance with all relevant health, safety, and hygiene regulations
Event Management:
Collaborate with the events team to plan, coordinate, and execute a wide range of events, from intimate gatherings to large-scale productions
Oversee event logistics, including venue preparation, staffing, catering, and technical requirements
Develop and maintain relationships with vendors, suppliers, and external partners
Ensure all events are delivered to the highest standards, meeting client expectations and company goals
Team Leadership:
Recruit, train, and develop a high-performing team of hospitality and events professionals
Set clear performance expectations and conduct regular evaluations
Foster a positive work environment that promotes teamwork, creativity, and continuous improvement
Implement effective communication strategies to ensure seamless coordination between departments
Financial Management:
Develop and manage operational budgets for both hospitality and events divisions
Monitor financial performance and implement cost-saving measures without compromising quality
Analyse financial reports and key performance indicators to drive business growth
Identify new revenue opportunities and develop strategies to maximise profitability
Customer Experience:
Ensure the delivery of exceptional customer service across all touchpoints
Develop and implement customer feedback systems to continuously improve service quality
Handle and resolve complex customer issues promptly and professionally
Cultivate long-term relationships with key clients and guests
Strategic Planning:
Contribute to the development of long-term business strategies and growth plans with the senior management team.
Stay informed about industry trends and best practices, implementing innovative solutions to maintain a competitive edge
Collaborate with senior management to set and achieve company goals and objectives
Identify and pursue new business opportunities in the hospitality and events sectors
If this sounds like the perfect opportunity for you, or if you would like to discuss any similar positions we currently have throughout the region then please send your CV through the link here, or call Eddy Nuttall in the Dish hospitality office in Leeds for more information
TPBN1_UKCT