Role overview As a Retail Optical Assistant at Vision Express, you'll assist customers in selecting eyewear that suits their needs. Responsibilities include frame adjustments, repairs, fittings, and potentially conducting pre-screening eye exams. You will also handle administrative tasks such as scheduling, managing customer inquiries via phone, and processing payments.
Your goal is to deliver excellent customer service, ensuring customers leave satisfied with eyewear that fits well and meets their vision needs. You will contribute to our mission of helping customers 'See More and Be More' by providing personalized and effective service to enhance their visual experience.
We offer flexible working hours to fit your lifestyle, whether around school runs or through a compressed workweek. We are open to discussing your ideal schedule.
Who are we?
We are Vision Express, with over 550 stores across the UK and Ireland, offering various working environments from city centre flagship stores to coastal locations. As part of the EssilorLuxottica family, we are connected to a global leader in lenses, frames, and sunglasses, including brands like Ray-Ban, Oakley, Costa, and Vogue Eyewear.
Who is the perfect candidate?
* Provide excellent, personalized customer service and address customer needs and concerns.
* Communicate effectively, translating technical terminology into understandable language.
* Maintain accurate customer records, prescriptions, and requirements with attention to detail.
* Work collaboratively with store colleagues.
* Handle challenging situations confidently in a fast-paced retail environment.
* Display enthusiasm, passion, and drive.
* Understand our optical products and services, and promote them to meet store targets.
* Keep the store organized, stocked, and visually appealing according to marketing guidelines.
Additional benefits
* Sales and performance bonuses
* Targeted incentives
* Pension scheme
* Life Assurance (2x your salary)
* Annual free eyewear for eligible employees
* Participation in the OneSight Foundation
* Discounts for friends and family
* Confidential Employee Assistance Program
* 33 days annual leave, increasing with service, with options to buy or sell days
* Flexible health benefits including Cash Plan, additional Life cover, Critical Illness, and Dental
* Opportunities for peer-to-peer knowledge sharing
* Lifestyle benefits like Gymflex, Dining Cards, Travel Insurance discounts, Experience Days, and Cycle to Work Scheme
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