Role Overview
One of my local government clients is seeking a skilled and detail‑oriented Parking Appeals and Representations Officer to join the Back Office Parking Team. The successful candidate will report to the Team Leader and play a key role in managing the statutory process related to Penalty Charge Notices (PCNs).
Key Responsibilities
* Investigate and respond to all correspondence at various stages of the statutory process including:
* Informal Challenges
* Representations
* Appeals
* Charge Certificates
* Other related communications
* Draft high‑quality responses that meet productivity and quality standards
* Manage caseloads efficiently and produce work to strict deadlines
* Analyse each case thoroughly and make fair, evidence‑based decisions
Essential Skills & Experience
* Previous experience in handling parking representations and appeals
* Ability to analyse evidence and apply judgement appropriately
* Strong written communication and time management skills
* Familiarity with local authority parking legislation and processes
For more information and to apply, please send your CV to Lee‑Jaun at Coyle Personnel Ltd.
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