Job Description
Job Title: Junior Administrator
Location: London
Salary: National Minimum Wage
Role Overview
We are seeking a proactive and organised Junior Administrator to support our Facilities Management team, with a focus on hard services. This role is ideal for someone with around 1 year of administrative experience, preferably within FM, engineering services, or a technical environment.
You will play a key role in supporting day-to-day operations, ensuring jobs are logged, tracked, and completed efficiently while maintaining accurate records and providing excellent service to internal and external stakeholders.
Key Responsibilities
* Provide general administrative support to the FM / hard services team
* Manage incoming calls, emails, and service requests in a professional manner
* Raise, log, and track jobs through CAFM/helpdesk systems
* Schedule reactive and planned maintenance works with engineers and subcontractors
* Monitor job progress and ensure tasks are completed within SLA timeframes
* Process purchase orders, invoices, and general financial administration
* Maintain accurate records, reports, and documentation
* Liaise with clients, contractors, and internal teams to coordinate works
* Assist with reporting, data entry, and KPI tracking
* General office duties including filing, scanning, and document control
Skills & Experience
Essential:
* Minimum 1 year experience in an administrative role
* Strong organisational skills and attention to detail
* Good communication skills (written and verbal)
* Proficient in Microsoft Office (Excel, Word, Outlook)
* Ability to prioritise workload and multitask
Personal Attributes
* Proactive and willing to learn
* Strong team player with a flexible approach
* Professional and customer-focused
* Able to work under pressure and meet deadlines
* High level of accuracy and accountability
What We Offer
* Entry-level opportunity within a growing FM environment
* Training and development opportunities
* Supportive team culture