We have an excellent opportunity for a full-time Customer Care Advisor to join the team of an award-winning independent home interior brands based in Bracknell, Berkshire. About the role To provide customers with the best experience possible, as Customer Care Advisor you will: Manage any customer concerns Answer customer questions Provide information about products and services Be an ambassador for the brand Help handle customer interactions Respond to phone calls and email requests Maintain records Key responsibilities: Respond to customer queries, providing a premium first impression and professional service Manage inbound telephone enquires as well as responding to customer emails and live chats Handle customer complaints, provide appropriate solutions and alternatives within agreed timescales Identify and assess the customers’ needs and follow the correct processes to achieve a resolution within the company’s SLAs About the hours and rewards The role of customer care Advisor is a full-time position, working Monday - Friday 9am-5.30pm in the office with one flexible day from home, and you will receive: A base rate salary of £26,000 per annum 20 days holiday plus bank holidays Company discount Office engagement events In-house training and development Workplace pension Free on-site parking About you To be successful for the role of Customer Care Advisor, you will have the following skills an...