Join to apply for the Executive Officer role at Department for Work and Pensions (DWP)
Base pay range
This range is provided by Department for Work and Pensions (DWP). Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Locations
The DWP is recruiting for 20 Executive Officers across Southern England
Locations: Alton GU34 1LH, Andover SP10 3AJ, Banbury OX16 2EX, Bognor PO21 1HH, Brighton Queen Square BN1 3FD, Crawley RH10 1EZ, Eastbourne BN21 3XX, Exeter EX1 2DA, High Wycombe HP11 2DN, Horfield BS7 0UD, Hythe SO45 6ZL, Kingswood BS15 1BZ, Oxford OX1 2BX, Poole BH15 1NZ, Redhill Fileturn House RH1 6QZ, Slough SA1 2AQ, Southampton SO14 3PJ, Taunton TA1 3NY, Weybridge KT13 8RZ, Weymouth DT4 8TG, Slough SL1 2AQ
If you’re looking for a job that makes a clear difference to people’s lives, a Work Coach role in DWP could be just what you are looking for.
Do you want to be part of a team where you can be yourself, feel supported, empowered, valued, respected, fairly treated and able to achieve your full potential?
If your answer is Yes. Join us!
We are looking for people who are customer focused, with the right skills, commitment and capability to deliver an exceptional public service.
The Work Coach role is wide-ranging and diverse. You will be working with customers, employers and colleagues through a combination of face to face, digital and telephone contact on a daily basis. Some of the main activities are set out below:
* Providing support to customers claiming Universal Credit, Employment and Support Allowance, Jobseekers Allowance and Income Support.
* Offering quality advice to customers about job search actions, supporting them to job search effectively in a largely digital world, and matching to suitable vacancies.
* Meeting your legal duty to comply with the Equality Act 2010 and making sure your customers get the additional support and advice to help them access our services
* Building positive relationships with customers that encourages, motivates, and builds trust.
* Developing an in-depth knowledge of local employment opportunities and the support our service partners offer.
* Making timely decisions, based on customer needs, and referring them to appropriate help and support.
* Be accountable for performance and management of your caseload.
Alongside your salary, the Department for Work and Pensions contributes 28.97% towards you being a member of the Civil Service Defined Benefit Pension scheme. This means for your salary of £32,137, DWP contributes £9,310.08. This will increase if your location attracts London weighting. Find out what benefits a Civil Service Pension provides.
We also have a broad benefits package built around your work-life balance which includes:
* Working patterns to support work/life balance such as job sharing, term-time working, flexi-time and compressed hours.
* Generous annual leave – at least 23 days on entry, increasing up to 30 days over time (pro–rata for part time employees), plus 9 days public and privilege leave.
* Support for financial wellbeing, including interest-free season ticket loans for travel, a cycle to work scheme and an employee discount scheme.
* Health and wellbeing support including our Employee Assistance Programme for specialist advice and counselling and the opportunity to join HASSRA a first-class programme of competitions, activities and benefits for its members (subscription payable monthly).
* Family friendly policies including enhanced maternity and shared parental leave pay after 1 year’s continuous service.
* Funded learning and development to support progress in your role and career. This includes industry recognised qualifications and accreditations, coaching, mentoring and talent development programmes.
* An inclusive and diverse environment with opportunities to join professional and interpersonal networks including Women’s Network, National Race Network, National Disability Network (THRIVE) and many more.
Closes: 11:55 pm on Thursday 25th September 2025
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Customer Service and Administrative
Industries
* Government Administration
Closes: 11:55 pm on Thursday 25th September 2025
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