Cluster Revenue Manager – Resorts
BGAM Hospitality
Location: Remote / Hybrid (UK portfolio travel as required)
About the Role
We are seeking a highly commercial and analytical Cluster Revenue Manager – Resorts to lead revenue strategy across a portfolio of multi-dimensional resort hotels. This is not a rooms-only role.
Key Responsibilities
Driving total revenue performance across: rooms, golf, leisure & spa, food & beverage, meetings & events.
- Develop and execute integrated revenue strategies across multiple resort properties.
- Drive performance across all revenue streams, not just rooms.
- Align pricing and commercial strategy with demand patterns, seasonality, and local market conditions.
Pricing, Distribution & Inventory
- Manage daily rate strategy and inventory controls across all channels.
- Optimise channel mix with clear focus on direct bookings, controlled OTA contribution, corporate, leisure, and group segments.
- Ensure rate parity and distribution efficiency across all platforms.
Resort-Specific Revenue Optimisation
- Support pricing strategies for golf memberships, spa and leisure utilisation, meetings, events, and function space.
- Identify opportunities to package and upsell across departments to drive total spend per guest.
Forecasting & Reporting
- Produce accurate weekly and monthly forecasts, budgets, and pace analysis.
- Lead revenue meetings with clear, actionable insights.
- Track and drive performance against key metrics: RevPAR, ADR, Occupancy, TRevPAR and total revenue flow-through.
- Provide clear recommendations to improve performance, not just report on it.
Collaboration & Leadership
- Work closely with Sales, Marketing, and Operations teams to ensure alignment.
- Support General Managers in understanding and executing revenue strategy.
- Act as the commercial lead across the portfolio, challenging assumptions and driving accountability.
Systems & Data Integrity
- Ensure accuracy and optimisation of all revenue systems (RMS, PMS, CRS, channel managers).
- Maintain clean, reliable data to support decision-making.
- Continuously review and improve processes and reporting.
What We’re Looking For
- Proven experience in hotel revenue management, ideally across multiple properties.
- Strong understanding of resort or full-service hotel operations.
- Demonstrable track record of improving RevPAR, ADR, and total revenue performance.
- Highly analytical with the ability to turn data into clear, commercial action.
- Experience with revenue systems, Excel, and distribution platforms.
- Strong stakeholder management skills with confidence to challenge and influence.
Desirable
- Experience with golf, spa, or membership-based revenue streams.
- Experience working with major brands (e.g. Marriott International, IHG Hotels & Resorts, Accor).
- Familiarity with branded systems and reporting tools.
- Experience in a cluster or regional role.
What You’ll Bring
- A commercial mindset first, analytical second.
- The ability to manage complexity across multiple revenue streams.
- Confidence to challenge underperformance and drive change.
- Strong attention to detail with a focus on execution.
- Pace, ownership, and accountability.
What We Offer
- Competitive salary.
- Opportunity to shape revenue strategy across a growing resort portfolio.
- Exposure to complex, high-value assets.
- Career progression within a fast-growing hotel management company.
- Supportive but performance-driven environment.
