Pay Rate: £ 28,325
Contract Type: Permanent (Full-Time)
Shift patterns: 5 out of 7, 40 hours per week, 3 week rotation, 6am to 2pm and 2pm to 10pm (must be able to work both shift patterns) You will be required to work one Sunday per month but you will get a day back on either a Monday or Friday.
Location: Worcester,WR4 9FA
DHL, an award-winning leading supply chain business is seeking a Warehouse First Line Manager to play a vital role coordinating our daily logistics requirements. To succeed in this role, you should have a comprehensive knowledge of supply chain supervisory practices and a demonstrative understanding of warehouse procedures, including storing goods and dispatching orders.
WHAT DOES THE ROLE ENTAIL?
* Support the team to follow Safety Standards and to help reduce or eliminate health and safety related risks
* Use the Behavioural Based Safety (BBS) program on a daily basis to ensure appropriate behaviours and processes are followed as required
* Undertake incident investigations within the work place and promptly escalate issues of non compliance to safety regulations and procedures
* Have clear understanding of Objectives & KPIs applicable to your role and to your team
* Communicate productivity and direct hours targets to your team ensuring they have a clear understanding of what is expected from them - including communication to new hires
* Develop your TDM according to your Roles & Responsibilities and validate it with your Line Manager.
* Assign tasks according to daily resource planning received from Second Line Leadership
* Track team and individual performance of your employees in terms of:
- Daily Accumulated Productivity per Employee and Job Code
- Daily Accumulated Direct Variance per Employee and Job Code
- % Accumulated Measured Direct Hours per Employee
- % Accumulated Indirect Hours per Employee
- Indirect Sign on Activities per Employee
* Ensure employees are registering the indirect hours properly.
* Track dispersion of own team and understand the deviations with employees during informal performance reviews
* Track dispersion of own team, understand the deviations and take actions to improve it
* Track team and individual set up time
Shift start and end of previous day = 40 min after shift start
Break for meals [leave and return] = right after the end of meal times
* Track attendance of your employees at individual level and indicate deviations to Second Line Leadership for he/she to update the resource planning (if needed)
* Track the % of errors and damage to goods at individual level and address these issues during performance reviews with employees
* Contribute for performance tracking improvement, by sharing opportunity of Standard Productivity Rates review with Line Manager
* Conduct hourly performance reviews with low-performing employees, based on productivity, variance, dispersion, direct and indirect hours
WHAT DO WE NEED FROM YOU?
* Logistics industry and supervisory level experience
* Previous experience in a warehouse environment
* Supervisory experience (Desirable)
* Can do, passion and right first time attitude
* Ability to manage a team
* Ability to manage change processes
* Ability to deliver results under stress
* Coaching and active listening skills
* Problem solving skills
WHY CHOOSE US?
As well as competitive pay rates, you will be entitled to an award-winning range of benefits including:
* On-site benefits: mention if site offers free parking, free transport to site, canteen provisions etc.
* Free confidential 24/7 GP service
* Hundreds of discounts (including retail, childcare + gym)
* Affordable loans & enhanced pension scheme
* 24/7 employee support service for you (+ family) with access to free counselling and much more: https://careers.dhl.com/global/en/dsc-benefits
OUR APPROACH TO DIVERSITY & INCLUSION
We will ensure that all our resourcing activities are fair, transparent and consistent across the UK. Find out more about our global approach to Diversity, Equity, Inclusion & Belonging: https://careers.dhl.com/global/en/diversity
BE AN ESSENTIAL PART OF EVERYDAY LIFE
DHL is the global leader in Supply Chain management and we keep the world moving. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more, so they can deliver to their customers.
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