Job Description
The NHS Resolution Claims Management function has embarked on the next phase of transformation and expansion with a vision to deliver a single, integrated claims function, with a supportive organisational structure that avoids duplication of effort and allows teams to develop their skills.
The claims teams manage claims emanating from former PCTs and Strategic Health Authorities, which transferred to the Secretary of State. The claims teams work in an interesting and dynamic climate, all contributing to a continually improving claims service.
The Opportunity
As a senior member of the claims team, you will investigate, negotiate, reserve, and settle claims within an authority level of up to £6 million. You will play a pivotal role in interpreting and applying case law, ensuring exemplary customer service, and driving continuous technical improvement within the team.
What You’ll Be Doing
1. Leading and developing a high-performing claims team, setting a standard for compassionate leadership and technical excellence.
2. Overseeing complex and high-value claims, ensuring compliance with NHS Resolution’s requirements and the highest standards of service.
3. Providing expert guidance, training, and technical support to team members and act as the senior technical referral point.
4. Collabo...