Job Description
CRM Executive
Up to £34,000
12 Month Fixed Term Contract
Bradford - 5 days per week
An established cultural organisation behind one of the UK’s largest festivals is seeking a Marketing Manager to lead audience communications and ticketing strategy. The festival hosts hundreds of events across literature, music, comedy, faith, and family programmes, with a strong focus on social engagement and public dialogue.
You’ll play a key role in shaping audience journeys, overseeing digital communications, and ensuring the smooth running of ticketing operations during a busy and rewarding festival period.
Key Responsibilities:
* Manage audience data and ensure GDPR compliance
* Oversee ticketing system and communications workflows
* Update and maintain website copy and layouts
* Create digital templates for email, SMS, and ticket platforms
* Design engaging user journeys across digital channels
* Analyse audience data to improve targeting and engagement
* Collaborate with design and advertising teams on campaign delivery
Essential Skills & Experience:
* Strong understanding of user journeys from booking to communication
* Proven experience writing engaging marketing copy, particularly emails
* Skilled in data analysis and audience segmentation
* Experience using ticketing and CRM platforms (e.g. TicketSolve, Mailchimp)
* Excellent organisational skills and attention to detail
* Ability to thrive in a fast-paced, collaborative festival environment
Send an email to riversteytler@harnham.com to register your interest.