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Are you tech-savvy, people-focused, and ready to kick-start your career in IT?
We're looking for an enthusiastic and personable Technical Customer Service person to join our growing team. This is a fantastic opportunity for someone who loves technology just as much as they love helping people.
This role blends hands-on technical support with outstanding customer service.
Salary up to £26K depending on experience + benefits
Key responsibilities for the Technical Customer Service include,
* Delivering professional yet friendly customer service via telephone, email, and remote tools
* Troubleshooting and resolving issues across IT, Networking, Telecoms and Cyber Security
* Managing and maintaining client systems including servers, infrastructure, and telephone setups
* Building long-lasting client relationships with clear, confident, and courteous communication
* Logging and managing support tickets using a help desk system
* Contributing to internal documentation and user guides to help both clients and teammates
* Occasionally visiting client sites when required (local travel)
The ideal Technical Customer Service person will need,
* A passion for technology and a desire to grow your IT knowledge
* A natural ability to communicate clearly and professionally with customers
* A calm, problem-solving mindset under pressure
* A team-player attitude - willing to learn and ready to help others
In return you can expect to be supported every step of the way - the company provide hands-on training and encourage curiosity!
If you're ready to turn your tech passion into a career and you know how to make customers feel valued we want to hear from you.
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