Cafe and Events Supervisor
Location: Birmingham
Hours: 20
Salary: £25,867 - £26,667
About Aquarius
Aquarius Action Projects is a long-established charity (since 1977) based in Birmingham with a national reach of contracts and Partnerships. Aquarius is a subsidiary of Waythrough – a large charity that specialises in mental health, alcohol, drugs and related areas.
Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we’ve created one of the largest mental health and social support charities in England.
Every year, we support around 125,000 people through nearly 200 services – and it’s all made possible by our 3,500 brilliant staff and volunteers.
Make a real difference in your community
Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job – it’s a chance to build meaningful relationships and create lasting change.
About the Role
As a Café and Events Supervisor, you will play a key role in the day-to-day running of busy café and events operations across Evolve sites. You’ll be responsible for delivering excellent customer service while supporting food preparation, service delivery, and maintaining high standards of health and safety.
Alongside operational duties, you will support the development of volunteers through training and supervision, contributing to a positive and inclusive working environment. This is a varied and hands-on role requiring strong organisation, teamwork, and the ability to manage multiple priorities in a fast-paced setting.
Key Duties
1. Deliver high-quality customer service, ensuring a friendly and efficient experience
2. Prepare and serve a range of food and hot/cold drinks
3. Operate the till, handle payments, and maintain accurate records
4. Monitor, manage, and order stock as required
5. Maintain cleanliness and adhere to food hygiene and safety standards
6. Support the coordination and delivery of catering for events and bookings
7. Liaise with internal teams regarding bookings and operations
8. Produce sales reports and maintain accurate financial and booking records
9. Assist with rotas and day-to-day staffing across sites
10. Train, support, and supervise volunteers, including regular check-ins
11. Implement menu updates and contribute ideas to improve sales and service
12. Ensure compliance with organisational policies and procedures
About You
We’re looking for someone who is enthusiastic, reliable, and passionate about hospitality. You’ll be a strong communicator who can work both independently and as part of a team, with the ability to stay organised in a busy environment.
You will ideally have:
13. Experience in a café, hospitality, or customer-facing role
14. Strong customer service and communication skills
15. Cash handling and/or supervisory experience
16. The ability to multitask and use initiative
17. An understanding of stock control and basic financial processes
18. A positive attitude and willingness to learn
19. Good timekeeping and a professional approach
Experience supporting or working with young people or individuals with additional needs would be an advantage, but not essential.
What We Offer
We value the people who make a difference every day. Alongside meaningful work, you’ll enjoy a comprehensive benefits package:
20. 27 days’ annual leave, rising to 32 after 1 year (plus bank holidays)
21. Pension scheme with 4.5% employer contribution, matched up to 6.5%
22. Life assurance (3× annual salary)
23. Enhanced sick pay and family-friendly pay
24. Birthday leave and the option to buy up to 5 extra days’ annual leave
25. Professional fee reimbursement for relevant qualifications
26. 24/7 online GP access and Employee Assistance Programme
27. Recognition and long service awards via our and portals
28. £500 bonus
29. Cycle to Work scheme and Credit Union membership
30. Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good
31. Free will writing service and wellbeing initiatives throughout the year
Inclusion and accessibility
At Aquarius, we are committed to building a diverse and inclusive workforce. We welcome applications from people with lived experience of substance use or recovery, and from candidates from minoritised ethnic communities. We welcome applications from people of all backgrounds, cultures, abilities, and identities to ensure our services are representative of the communities we serve.
We have signed up to the Disability Confident Scheme - all applicants are welcome, and adjustments can be made to enable fair participation.
If you need adjustments or support to apply, please email our recruitment team:
Inclusion and accessibility
At Aquarius, we are committed to building a diverse and inclusive workforce. We welcome applications from people with lived experience of substance use or recovery, and from candidates from minoritised ethnic communities. We welcome applications from people of all backgrounds, cultures, abilities, and identities to ensure our services are representative of the communities we serve.
If you need adjustments or support to apply, please email our recruitment team:
How to apply
If you’re viewing this advert on an external platform such as Indeed, please click ‘Apply via company website’ to submit your application.
Closing date:
2026-04-30