About Us
At Hounslow we’d love you to join us. Our people are deeply committed to providing excellent services to our residents, doing all we can to make lives as good as they can be. We are an outstanding council, serving an outstanding borough. With brilliant leadership, a dynamic Cabinet and a can‑do culture, we’ve built strong partnerships that have transformed how we serve one of London’s most diverse boroughs. Hounslow is the world in one place and full of potential. We are stepping up for our residents like never before.
About Our Commitment To Diversity And Inclusion
We live by five core values: Lead with Heart, Do New, Pass on the Power, Harness the Mix and Be a Rock. All our work has equality, diversity and inclusion at its heart, best articulated in “Harness the Mix”. It’s about breaking down barriers between our parts and people and unlocking the problem‑solving power of our amazing mix of minds. We serve a diverse community, we have a diverse workforce and we are committed to being an inclusive employer.
We work hard to create representation across our workforce and leadership community, we have thriving employee network groups and our learning and development programmes help us lead, model and breathe ways of working that eliminate inequality, inequity, injustice and bias.
As part of this and under our commitments as a Disability Confident Employer, we make reasonable adjustments to accommodate our candidates. There’s space for you to tell us what you need within our application form.
Our Benefits
About The Role
This is an opportunity to be part of our Extra Care Housing team as a Concierge Officer where you will work in a professional, collaborative, and flexible manner with Housing, Care and Catering colleagues, maintaining confidentiality and always safeguarding and promoting independence of our residents.
This role is focused and personalised to those living at Bristol Court. The on‑site council presence allows us to make sure the local environment is safe, clean and tidy while providing a range of housing management functions directly to residents.
About The Team You’ll Be Working In
Specialist housing is part of Hounslow Council’s Housing Tenancy Management Service, designed to meet the needs of tenants and their partners with health and social care needs. These residents receive the same support as other tenants, but the extra care scheme have additional staff to provide extra security and assistance in emergencies. The aim is to enable residents to continue to live independently while enjoying the range of community activities on offer.
Reporting to the Senior Extra Care Officer, you will be the first point of contact for all visitors to Bristol Court providing a comprehensive reception, enquiry and advice service to members of the public and visitors to Bristol Court ensuring that enquires are directed to the appropriate departments. You will maintain high level of security of the building ensuring health and safety of residents, staff, visitors and scheme.
This role is based at Bristol Court in Feltham.
About You
* Passionate about safeguarding and working with vulnerable people in a supportive manner with the ability to work on own initiative with minimum supervision, reacting calmly and efficiently in emergencies.
* To provide a comprehensive reception, enquiry and advice service to members of the public and visitors to Bristol Court in person, by telephone or by letter ensuring that other enquires are directed to the appropriate departments.
* Ensure a high level of security in the building both internally and externally making use of CCTV and other technology, managing the security of the car park including maintaining residents’ parking database.
* Inspect building’s standards of cleanliness maintaining the staff and reception areas in a tidy, organised and presentable manner, always giving a professional image.
* To undertake porter duties when required ensuring deliveries of parcel to residents.
* Undertake Health and Safety checks including fire safety checks, sprinkler system, emergency lights and building security reporting any identified repairs including those of tenants.
If the points below resonate with you, we’d love you to put in an application:
* A basic DBS
* Customer focused approach with a positive, flexible and support attitude in supporting and promoting independence of vulnerable residents in extra care housing.
* Ability to work a shift pattern including weekends.
Read more about the work you’ll be doing in the Role Profile.
Don’t meet every single requirement? We know that sometimes people can be put off applying for a job if they think they can’t tick every box. At Hounslow, we realise the ‘perfect candidate’ doesn’t exist. So, if you can do most of what we’re looking for, go ahead and apply. You may be just the right candidate for the job or be perfect for one of our other roles!
When Interviews Will Be Held And Who To Contact
The key information you need about the role should be in the Role Profile, but if you have any further questions about the role, please contact:
Email:
Telephone: 07970443901
Interviews for this job will be held on 1st October 2025.
Email:
Telephone: 07970443901
Interviews for this job will be held on 1st October 2025.
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