Keyline Care Supported Living are a young and dynamic supported living provider that currently operate across Nottinghamshire and Leicestershire. We provide bespoke supported living services for some of the most vulnerable and complex individuals who may have a diagnosis of learning disability, mental health, autism and complex behavioural needs.
We are currently rated overall GOOD with the Care Quality Commission (April 2022).
Due to continued company growth, we are looking for an experienced, dedicated and passionate Operations Manager who will also be the CQC Registered Manager. This is a key role within the business, overseeing the delivery of high-quality, innovative Supported Living services that meet the specific needs of each individual that we support, whilst also fostering a positive working environment for our staff teams. You will be leading a team of Service Managers across 6 services within the East Midlands area, as well as supporting the future growth of the business alongside the Head of Operations and Managing Director.
- Monitor the support and delivery of person centred support to all individuals using our services
- Monitor and support the health and safety of both the individuals we support and our staff
- Ensure that the actions of all staff providing direct support ensure that their wellbeing is maintained in line with external regulations and internal policies & procedures
- Provide supervision and support to Service Managers through effective recruitment and selection, coaching and performance improvement to support them managing their team and serviced
- Ensure effective financial administration of the services delivered, through effective deployment of staff to meet the commissioned hours of the service
- Use IT systems to allow you to effectively manage and analyse your staff teams, incidents, quality assurance and training
- Work effectively with external agencies, promoting the work of the company in line with defined targets
- Develop the knowledge and skills of the staff teams through effective induction
- Ensuring effective communication both internally and externally with families and professionals
- Ensuring safeguarding processes are followed and reported accordingly and relevant regulatory notifications are made
- Completing audits as defined by the business, analysing trends and lessons learned
- Proven and demonstrable experience in a multi-site managerial role, preferably within Supported Living services for adults with a learning disability and/or mental health diagnosis
- Previous experience as a CQC Registered Manager (Desirable)
- A strong understanding of the CQC Fundamental Standards including the new Single Assessment Framework (SAF)
- Excellent leadership skills with the ability to effectively manage and support teams to achieve the service and organizational objectives
- Understanding of REACH standards
- Level 5 Diploma in Leadership & Management for Adult Care or equivalent, or willingness to work towards this qualification