Assistant Shop Manager
The Assistant Shop Manager supports the Shop Manager by overseeing the retail team in their absence, ensuring the store operates smoothly and efficiently. This role involves driving sales, motivating the retail team, leading by example, and consistently maintaining the highest standards of customer service.
Hours: 37.5 hours per week, full time and permanent (9-5:30pm)
Based at: Lock and Co. Hatters, 6 St. James Street, London, SW1A 1EF.
Salary: Based on experience, up to £32k, plus monthly bonus scheme after probationary period.
We are closed on Sundays and bank holidays.
Key Responsibilities
* Ensure the shop is opened promptly each day, including preparing the till with the correct float and monitoring team punctuality and attendance.
* Oversee all cleaning procedures to maintain an immaculate shop environment in line with company standards.
* Conduct daily checks to ensure sufficient stock of essential supplies, including bags, boxes, stationery, and packaging materials.
* Carry out regular floor walks to ensure all products are accurately displayed, well-presented, and maintained to a high standard.
* Communicate daily and weekly sales performance updates to the retail team, both verbally and through internal groups, to drive engagement and performance.
* Effectively delegate tasks across the retail team to maximise productivity and operational efficiency.
* Support and guide our Hatters and Stylists in identifying sales opportunities and delivering exceptional customer service, while promptly and professionally resolving any customer concerns.
* Liaise closely with the Shop Manager, or Assistant Shop Manager for Ladieswear in their absence, regarding day-to-day operations, including staffing, sales, and stock management.
* Ensure all end-of-day procedures are completed accurately, including cash handling, reconciliation of tills and PDQ systems, and secure storage of funds. Any discrepancies must be reported to the Shop Manager and our Finance team immediately.
* Oversee the secure closing of the store, including shutting down equipment, setting alarms, and locking the premises.
* Maintain high standards of all customer communications, ensuring they are timely, accurate, and professional at all times.
Ongoing Projects
* To unite the men’s, women’s and millinery functions into a cohesive team.
* To unify the ways of working (stock, staffing, processes) between menswear and womenswear, to ease understanding for all staff.
* Ensure all existing staff are brought up-to-speed with the above, and are as at home on menswear or womenswear.
This position is full time, permanent, and based in our shop in St. James, near Green Park. The working hours are 9:00-5:30pm, Monday to Saturday. You will be required to work 5 out of 6 days on a Rota basis.
Benefits
* Annual Hat allowance
* Profit sharing monthly bonus scheme
* Excellent pension scheme
* Interest free travel loan
* Holiday at 29 days a year, plus all 8 bank holidays
* Employee Assistance Programme for employee and immediate family
* Cycle to Work Scheme
* Annual Eye Test
* £120 towards the cost of glasses or prescription every two years.
* 1 day a year paid to volunteer for a charity of your choice.
* Paid Annual Flu Jab
* CharlieHR Perks at Work
There is plenty more that we offer, but let’s get the ball rolling first, send us a copy of your CV and unique cover letter explaining what you could bring to the role of Assistant Shop Manager at Lock & Co. Hatters.
We are a small team of 35, and you will work alongside everyone in the team, some of whom work full time in the shop in St. James’ and others that work remotely.
We value diversity. And we've created an inclusive working environment where we appreciate everyone. For being authentic. And bringing their whole selves to work. Regardless of race, gender, age, religion, identity and experience.