Inchcape Ipswich BMW is looking for a Parts Advisor.
Your role
Working with world-class brands as a Parts Advisor you will be a key part of the Retail Centre. You will have excellent communication and organisational skills to deal with customers face to face or over the phone, providing outstanding customer service to all customers.
As part of a successful, global automotive group, you'll broaden your experience across both site and brands. And with the right support from us, you'll be able to progress as high as you can aim.
What you'll do day to day
1. Provide an outstanding level of customer care to those
2. Advise customers on parts availability
3. Provide advice on suitable parts to fit the customer's requirements
4. Monitor and manage stock levels
5. Monitor and arrange stock delivery
6. Obtain and process payments in a timely manner in adherence to Inchcape policy
7. Maintain accurate customer records on our systems
£26,862.26, OTE Up to £32,000
45 Hours Full Time working 1 in 3 Saturday Mornings paid as overtime
Your profile
Don't worry about ticking off every single skill here − if you care about delivering great experiences as much as we do, we want to hear from you.
8. Excellent communication and organisational skills
9. A passion for delivering an incredible experience to all, whether internal or external customers
10. IT Skills including previous use of web systems, email and Microsoft excel
11. Excellent time management skills and the ability to work under pressure
12. Previous experience in a target-driven role
13. Full UK driving licence
Rewards
14. 33 days' annual leave, including bank holidays, rising with length of service. Holiday buying scheme also available
15. Retail discounts that save you money every day
16. Gym discounts, cash healthcare plans, and a cycle-to-work scheme
17. Car discounts for new and used purchases and servicing
18. Flexible pension scheme and Sharesave scheme to grow your savings
19. Family-friendly policies that help you spend more time with the people that matter
20. A wellbeing programme to support you and your family
21. An internal colleague recognition system to celebrate achievements
22. A community volunteering day