Are you passionate about quality, coaching, and technical excellence? Ready to join a market-leading garage door installation company that’s raising the bar for service and support across the industry?
We’re recruiting a Technical Support Engineer to become the driving force behind field quality, technical support, and installer development. If you love solving complex problems, helping others succeed, and raising standards – this role is made for you.
What You’ll Be Doing:
* Support our Installers
* Coach & Train Engineers in the Field
* Conduct Quality Audits and ensure installations meet high standards
* Root Cause Analysis (RCA) – identify issues, implement real fixes
* Provide Actionable Feedback to the Business and Field Teams
* Deliver Training & Mentorship for new Engineers
* Sign Off Engineers’ Competence post-training
* Support Large or Complex Installations as the technical lead
* Help Develop Training Materials, Online Courses, and Best Practice Manuals
* Audit Customer Aftercare Services and provide coaching where needed
What You Bring:
* Knowledge of garage doors, components, and installation
* Skilled in troubleshooting & fault diagnosis
* Experience in performance coaching and auditing
* Excellent communication, especially when working remotely
* Self-motivated, solutions-driven, and a team player
* Passion for customer service and exceeding expectations
Why Join ?
* Be part of a fast-growing, respected brand
* Make a real impact on product quality and customer satisfaction
* Collaborate with a passionate, expert team
* Opportunities for career growth and continuous learning