Summary
Providing administrative support: Assisting with day-to-day office tasks such as answering phones, responding to emails, and organizing files. Providing customer service: Interacting with clients, suppliers, and other stakeholders in a professional and courteous manner.
Wage
£14,722.50 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
The pay may be negotiated and may rise after a probation period has been successfully completed
Training course
Business administrator (level 3)
Hours
Total Hours: 37.5 Working Hours i.e. 9am – 5pm: 9am – 5pm Days: Monday to Friday Breaks: Half an hour Lunch break –Tea coffee break twice Holidays: Statutory Holiday Entitlement Sick Pay: Statutory Holiday Entitlement
37 hours 30 minutes a week
Start date
Monday 2 March 2026
Duration
1 year 9 months
Positions available
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
* Providing administrative support: Assisting with day-to-day office tasks such as answering phones, responding to emails, and organising files.
* Data entry and record keeping: Inputting and maintaining accurate records, databases, and spreadsheets.
* Assisting with meetings and events: Helping to schedule meetings, preparing agendas, and arranging logistics for events.
* Supporting HR functions: Assisting with recruitment processes, onboarding new employees, and maintaining personnel records. Interviewing new candidates and becoming familiar with service requirements.
* Financial administration: Assisting with changes to financial contracts, additional financial agreements, and filing/ archiving purchase orders and financial contracts as directed by management.
* Care administration – Including liaising with health professionals, doctors, hospital and others to ensure our service users receive the correct support and referrals.
* Assisting with HR processes – Minute taking for meetings and sharing accurate meeting reports in a timely manner.
* Assisting with PA support to our managers as delegated.
Where you'll work
Schott House
Drummond Road
Stafford
ST16 3EL
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
BIRMINGHAM METROPOLITAN COLLEGE
Training course
Business administrator (level 3)
What you'll learn
Course contents
* Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
* Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
* Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
* Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
* Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
* Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
* Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
* Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
More training information
The successful apprentice will complete a full ‘Level 3 Business Administrator Apprenticeship’ standard. The training will be delivered by Birmingham Metropolitan College on a flexible day release delivery model.
Requirements
Essential qualifications
GCSE in:
* English (grade Grade C/4 or above)
* Maths (grade Grade C/4 or above)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
* Communication skills
* IT skills
* Attention to detail
* Organisation skills
* Customer care skills
* Problem solving skills
* Presentation skills
* Administrative skills
* Number skills
* Analytical skills
* Logical
* Team working
* Creative
* Initiative
* Non judgemental
* Patience
* Physical fitness
Other requirements
As part of this apprenticeship, you will be required to travel to both the employer location and also attend college (in most cases). Please ensure that you have researched your travel arrangements and are happy with the time it will take and distance required to travel, before you apply for this vacancy.