Now hiring: Senior Broker Support (Insurance Broker - Lloyd’s Market)
đź“Ť London (Hybrid) | đź’Ľ Full-time
We’re looking for an experienced Senior Technical Processing to take a hands-on focused role within a growing Lloyd’s broker platform.
You will be working closely with a small, capable team, and making sure our appointed representatives (ARs), agents, and clients are supported at every step of the processing journey.
If you’re someone who thrives on solving problems, building strong relationships, and knows the Lloyd’s market inside out, we’d love to hear from you.
What you’ll be doing:
* Acting as one of the main point of contact for technical queries — supporting both internal teams and external clients.
* Ensuring all business is processed accurately and in line with FCA, Lloyd’s, and company market requirements.
* Building strong relationships with underwriters in both the Lloyd’s and company markets.
* Driving continuous improvement — identifying ways to streamline, automate, and enhance how we work.
* Supporting the creation and management of delegated authority binders, and staying ahead of regulatory requirements in the UK, SA, and US.
* Producing clear MI and reports on team performance, cash management, and processing activity.
What we’re looking for:
* Strong Lloyd’s market experience in technical processing (essential).
* Knowledge of delegated authority and working with ARs, agents, or similar structures in the UK/SA/US.
* Familiarity with key systems like PPL, LIMOSS, DCOM, Atlas, Xchanging, etc.
* Someone who gets the importance of compliance, accuracy, and "right first time" processing.
* Confident working directly with underwriters and third parties to solve problems and move things forward.
Bonus points if you have:
* CII qualifications (or equivalent experience in a broking environment).
* Previous experience in a small/medium-sized brokerage supporting delegated authority business.
What you’ll get:
* A collaborative environment where your input genuinely matters.
* The opportunity to shape processes and help drive positive change.
* A competitive salary and benefits package.
* Hybrid working and flexibility built in.